Today, December 28, I received an email that my account has been verified.

In fact, the situation is extremely strange.
I did not write any evil posts that they want to deceive me. I just wanted to make sure that the money can move not only towards the deposit, but also towards the withdrawal. And in my case there was a delay of 6 days! That's how long I could not complete the verification.

The solution to the problem was as simple as possible. It's a shame we didn't think of this sooner. I was asked to log in to my account and attach files through the support chat window. It may not be very confidential, but it quickly solved my problem. Now Fortunejack has such experience in solving problems.

I have no complaints about Fortunejack.
I can recommend everyone to bet there! I myself will continue to place bets.

 

specially registered in order to leave a review about the bookmaker:
I like the nice design
In general, I really like this bookmaker!

Once there was an unpleasant story with account verification. But as a result, the Fortunejack team found a solution to this problem and now everything is fine!

I can recommend this bookmaker to everyone!

Fortunejack not pay my money!

MY username  - Kadirlenok

22 of December i try first time widrawal my money.
Fortunejack send me email - need to pass KYC
On same day i try pass KYC, but i cant do this.
All options on the site work fine.
I click  "verify identity"
next step ->upload your ID - i did it
next step -> make photo of your face by  the link    <-- and here problem! Robot not give me link. it like a bug. robot give me just word "here"
after this i cant finish my KYC verification =(

i write in chat about this
they say that i can send photo of my id by email
ok  no problem
i send my ID by email AND I ASK  CHECK THAT MY EMAIL IS RECEIVED - answer in chat "Alright, team will check and update you soon"

ok iam waiting
on next day i receive this email "Please, be  informed   You are obliged to submit to the Company all KYC and CDD documents requested by the Company during 14 (fourteen) calendar days after the request is made by the Company. If You do not meet the set deadline the Company shall have the right to block and terminate Your Account and confiscate all funds available on Your Account. "

i was shocked!
omg why?

iask in chat. what happen?!
And they tell me that no mails from my email was not received...
ok no problem. i can send new mail for you.
And again. my mails was not received!!!
i try send mails to my friends and everyone receive it !  But Fortunejack email cant receive it... so strange...

and still I continue to talk in the support chat. It's good that they listen to me and try to help me.
Over the next two days, I described the whole situation again and again (although I did not change the dialog box and each time I asked the operator to read the correspondence with previous colleagues). And they answered me something like this - "wait a bit. We have transferred your problem to the technical department. You will be contacted during the day." BUT DID NOT CONTACT!

I will not post screenshots of the chat. I do not want to somehow negatively affect a bookmaker with a good reputation.
My purpose of this post is to draw attention to my situation and finally solve it!!! I'm looking forward to the new year. And we need to resolve this issue as soon as possible!
Please, the representative of the bookmaker pay attention to me! And solve this stupid problem!
Perhaps your holidays have begun and you have left all the work for the robots. And the workers in the chat keep writing to me that they will answer you soon, they will answer you soon ...

Please Fortunejack solve my problem!


i write this text yesterday and not publish. Becouse in chat i have new answer - "Please wait for the response You will be updated i next 12 hours"
AGAIN NO UPDATE
AGAIN THEY ASK ME WAIT

fORTUNEJACK PLEASE  SOLVE MY PROBLEM !!!