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Yea. Same exact amount. Just replaced the fee. I explained everything to them and was truthful throughout the proccess. I even went through the KYC proccess and passed that. They first accused me of multiaccounting. They accused me of 5 accounts, 4 of which I knew absolutly nothing about. The fifth one is my brothers account. Who is the person that told me to switch sportsbooks. After that accusation was done they accused me of doublespending. I was 100 percent truthful throughout the KYC proccess.
What I don't understand is why they would ban you of double-spending if both transactions are directed to their addresses anyway? That doesn't make a lot of sense. I have read your new post regarding this issue and it seems that they are no longer responding to your concerns. I guess the only thing that you can do now is wait since you already notified one of their reps here in the forum, and hopefully get an answer that is fair and just to you. Sending them a flurry of messages would likely just annoy them, so maybe just wait before you send another one.
We don’t know exactly when he send the updated fee transaction. Probably he already play and win huge amount before he updated the transaction fee with much higher fee. This gap between the invalid transaction to the new one makes the sportsbet security freeze his account plus the fact that there’s multiple account associated to his IP which he denied and later on just disclosed that it belongs to his brother. Sportsbet has a rule against double spending. I believe the money involved here is huge that makes sportsbet serious on dealing with this account.
I actually done this too before. I never thought that my first transaction failed while balance is already credited. By that time I already play and win but only small amount. I leave the balance until morning then I notice that I can’t withdraw because my deposit failed. They just required me to deposit the exact same amount before I can withdraw my balance including the profit.
Oh. That’s really a small amount compared to mine. I don’t know the full extent of your issue since we didn’t know when exactly you send the second transaction to replace the previous transaction. If you can show the time stamp of the first transaction to the second transaction and the time you made all the bets. Maybe we can understand what really happened because there’s a chance that your first deposit is already failed due to a very low fee then you play the game and wait before you then deposit the second transaction after noticing you can’t withdraw. This might be the case for the double spend accusation. The multiple account just intensified it. Just wait for steve to look here and don’t spam. He is always checking all the issue against sportsbet if it has a valid evidence.
This is bad and I feel so bad about you and I got directed to this thread after viewing your recent thread with screenshots and evidence of your claims and I would advice that you attach those evidence over here because it will help people to believe all you've said so far because sportbet is a very reputable casino and have a niche over here on the forum.
But according to your claims, I really don't see anything wrong with double spending as you said they claimed and if you've done KYC successfully ten there is no reason why they should be holding your winnings back and even taking your deposit as well, that's really unfair and I think you should also try writing to your representative over here.
The thing I am upset most about is the fact that Steve has not replied to one of my messages. He told me that he would take a look at it and reply tomorrow (this was 2 days ago) and now he iss not responding to anything. I have been dealing with this since december 23rd so it is not easy to stay patient. But according to your claims, I really don't see anything wrong with double spending as you said they claimed and if you've done KYC successfully ten there is no reason why they should be holding your winnings back and even taking your deposit as well, that's really unfair and I think you should also try writing to your representative over here.
One thing is to build an organization another is to maintain it. Maintaining an organization requires a lot to do including customer service which is the major fulcrum in sustaining such organization. As business is concerned, customer care and Service is very much important because it has to do with public relations. If a customer care is not active in responding to the complaints and inquiries of members and potential investors, the business is already dead on arrival. So therefore customer care service need be online 24 hours to always attend to the complaints of their own. It takes time to build but just a little effort and mistake to destroy a long time reputation built on hard work. Steve as you said is the only representative of the casino here should be able to respond to your complaint as promised. These are the things that cast doubt on credibility and reliability. The time interval at which this complaint was raised should be able to have been resolved and everything sorted out successfully with each party being justified by their proofs.
