 Show Posts
|
|
Pages: [1]
|
I believe that OP won't get any help from those mediations centers. Because OP and his so called friend placed bet on two hands in a single round of the Baccarat game. I don't think it either and I said so in my first post in this thread. @TanyaSSS
If you believe you have a case against the casino or the game provider, take it up with a 3rd-party mediator. But I don't think you have a chance if they can prove two bets coming from the same IP, on the same game session, on opposite results. The only thing that has changed in the meantime is the fact that OP said they weren't using the same IP. Could it be a case of one of them using VPN from the same location? Who knows. The information that they would bet on opposite results in the same round coupled with OP being banned from the sportsbook immediately after registering an account makes me not trust him/her. For the record I don't trust TrustDice either, but that's a different story that won't cloud my judgement for this case. If simultaneous bets are not allowed, what is the reason for canceling winning bets while losing bets remain in effect? Then cancel the losing one, what a mess. I already wrote a hundred times above that I was not originally going to play in the casino, the stupid rules of trustdyce made me do it |
|
|
|
Have you spoken with Coinbox1, the casinos' forum representative? He may or may not want to be of help. I asked about this issue to TrustDice representative and he has given a response in their ANN thread today. The game provider has given us a very broad response, which we have provided to the player. Unfortunately after analyzing our NDA restrictions in our contract with them, we found that we are not permitted to disclose it in a public forum. Overall, we neither have a clear idea why the game provider thinks it was necessary to rejected the bet.
But after reading the player's descriptions of their behaviors, my personal observation is the same as yours. Since they have placed opposite bets in the same round of the same game with the same provider at only different online casinos, it could be easily detected by the game provider as fraudulent and collusive behavior, therefore getting the bet voided. It looks like player collusion being found.
Based on their statement, the game provider has rejected the bet. But they haven't told the exact reason of rejecting the bet to TrustDice team. They have forwarded the game provider response to the OP. He should reach the game provider to know the exact reason. ~snip~
TrustDice team suggested you to play the Dice or Crash game which has 1.5% house edge. You could easily complete the rollover requirements of your deposited amount by using wagering strategies in those games. I'm wondering why you took risk and placed a $500 bet in Baccarat game! Did your friend also placed $500 bet on the opposite hand in other casino? If we were engaged in allegedly "fraudulent" actions, from what fright is the losing bet calculated as a loss, and the winning one as a refund, what nonsense is this? Yes, I had to scroll through the x5 deposit, we decided to do it this way with a friend, no one lost anything in the end |
|
|
|
As I have said more than once, I registered in order to bet on sports, which after registering and making a deposit I could not do for reasons unknown to me (support did not specify to me for what reasons). Where have you played in the past and before registering an account with TrustDice? Somehow I doubt that this is your first experience with a sportsbook, but I could be wrong. Do you have accounts on other sportsbooks (crypto or fiat) where you have been banned or limited for whatever reason? Have you spoken with Coinbox1, the casinos' forum representative? He may or may not want to be of help. I can only repeat what I already said. Contact a mediator service and start a dispute against the casino. I am not sure what you are waiting for. Of course I've played on other sites, but this is my first time naturally. I have not been blocked anywhere before Thank you, I wrote to him in private messages. And how to start an argument? Support replied, by the way, no wonder, scammers are scammers     |
|
|
|
|
Hi everyone, I was away for a few days, I didn't have a chance to answer.
As I have said more than once, I registered in order to bet on sports, which after registering and making a deposit I could not do for reasons unknown to me (support did not specify to me for what reasons). Naturally, I wasn't going to do anything else on this site, so I wanted to withdraw a deposit, but I couldn't do it because of the x5 wager rule, I had to play in a casino
Regarding the simultaneous bet by me and a friend on different outcomes (player and banker), as I said, a friend played at all in BC Pinnacle, he played from another IP, so there should be no questions here. Even if it somehow violates any rules, then why was a refund of the winning bet made, and the loss remained a loss, what nonsense?)
I will also say, when scrolling the deposit of my x5, yes, I won further and lost, but I was not going to play at all initially, trustdice did not give me a choice. And they canceled my winning bet, as if in this claim
To date, there is still no response from support, the complaint remains valid
|
|
|
|
|
Listen, the question now is not that I did not read the rules, but that my winnings were not paid to me when my friend's loss was successfully counted (the answer to why we did it together is just a friend was sitting at my house and we had so much fun, it seems to me it is not forbidden)
|
|
|
|
You should begin with little investment for the safer side.Because in many countries,600$ is the big money for sure.Trust dice should concentrate on the error ,instead of saying.Certain player is the restricted for sports bet.All should be treated equal for the game platform.Secondly this website should allow all people to withdraw the funds,if they not ready to play.Website should not force to play the game.
It's one thing to lose them, even if you understand the sport and know all the risks, it's another when you can't do it, and you are forced to bet money in the casino, as you said in principle. |
|
|
|
Disregard attitude, they also wish you a "good day" ..
You can give them that since you threatened to call them scammers if they don't give the money back, despite them asking for some time to consult the provider  You should begin with little investment for the safer side.Because in many countries,600$ is the big money for sure.
I suspect OP also thinks it's big money, otherwise we wouldn't have all these screenshots and withdrawing of mere $59. Someone who thinks $600 is a low bet wouldn't bother to try saving $59 from the casino before being able to resolve the case. As I said, they did not have a normal dialogue, only after threatening to write here and calling them scammers. they created an appeal to the provider. However, they said the maximum response was 24 hours, it's been 72 at least. |
|
|
|
I went through the entire chats from the OP and I really don't see any reason why you should be beating yourself over rejectii your bets but my question is would have taken this thing so personal of the game was lost?
Just a concerned question and I just wanted you to answer it sincerely and let your conscience do the judgement for you.
The trustdice team and it's customer support isna very active one and I love the fact that they took so much time to respond to you and tried their best to satisfy your quest and it seems you weren't even ready to listen to them.
To the best of my knowledge, I think bets can only be rejected by the game provider and I think you should also take out your time to read the trustdice terms and conditions.
Yes, because I registered for the purpose of sports betting, but I couldn’t do it, and they didn’t let me withdraw the deposit, I even asked to do it with a commission, support didn’t make any concessions. If only I lost money in the casino. Therefore, yes, first of all, with what fright did they cancel the winnings at all? And the loss left the loser? I would not create this topic here at all, but the fact of fraud is obvious, not the payment of winnings. |
|
|
|
In addition, Trustdyce support contacted the provider only on the 4th attempt (after my "manipulative words" that I will write on bitcointalk", I can attach screenshots, but there is a different language of communication with them (Russian)
They brazenly told me that the rate was returned, they didn’t give any reasons, and they didn’t care
What rate was return, I won't get you because you previously said that you were able to withdraw only $59 after you were forced to wager the total amount of $600 you deposited. -do you mean your entire wagered balance was returned to you as a cashback when you complained or what do you mean by that, I will like to read youd reply so that I can know in detail what yoh really mean in your last statement. I started playing at this casino and put the first 500 dollars, which were returned for an unknown reason (the bet was winning), this is my claim, so that they credited the winnings to me 500$, so I just played there to scroll the deposit x5 according to their requirements, then I played, then I lost, in the end there were 59$ |
|
|
|
|
In addition, Trustdyce support contacted the provider only on the 4th attempt (after my "manipulative words" that I will write on bitcointalk", I can attach screenshots, but there is a different language of communication with them (Russian)
They brazenly told me that the rate was returned, they didn’t give any reasons, they didn’t care
|
|
|
|
Is that friend of yours playing at your house at the same time? because if so that might be enough of a reason to restrict your access to the site.
It's understandable for them to put the blame on the provider since most of the work is done by them and I doubt the support would have the authority to see everything plus there are countless casinos that have Ezugi as one of their many live casino providers so it could take more time for you to receive a response.
Next time if you're clearing the deposit rollover I suggest going for evolution gaming's live roulette specifically their auto roulette la partage since you can bet on both black and red plus get some money back if you hit green.
My friend played the same game, only on Pinnacle |
|
|
|
My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600 But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager. The support didn't give a damn about my arguments that I registered only for sports betting, they forced me to play casino and other games so that I could withdraw my deposit! Well, what to do, I started playing baccarat without a commission from suzuki. And my very first winning bet was canceled for some unknown reason. (although my friend and I were sitting and playing together, he bet on the banker, and his bet was successfully settled with a loss). trustdice blames everything on the provider, and does not solve the problem in any way, my winnings are not paid. And, of course, because of their rule in the x5 ledger, I lost my money, withdrew only $59 in the end... Screenshots of correspondence with support, where my winning bet is visible, I attach           |
|
|
|
|
