in table tennis, after a score of 9-9, this casino blocks bets, and opens with a tie (10-10/11-11/12-12)
that is, after the score became 10-10, I immediately clicked on the redemption of the bet. there was plenty of time for the casino to issue a ransom before the score was 10-11 (at this score, the bets are closed again).
because I have done it many times before.
but today it turned out like this, and the casino did not go forward BECAUSE OF THEIR LAGS. That's what I want to convey to people.

it was the lag of their site. Yes, I can and will refuse, because the situation is absurd. I have been playing in this casino for several years, I bet small amounts, but quite often, during this time I have filled myself with VIP, and in such a situation the casino simply refused to compensate for its lags. especially since I asked to just cancel the bet as it would have been logical, but in the end they just ignored it.

I just want people to know that such situations can happen and that such a notorious casino will not be on your side.

good evening everyone. Today I ran into a problem that made me ashamed of such a well-known casino as Steak.

I bet on table tennis, at the moment the score became 10-9 in favor of the one I bet on. I immediately understood that if the score becomes 10-10, then I will redeem the bet (with a score of 10-9, bets are closed in this casino)
the score became 10-10 and I immediately clicked on the redemption.
as a result, the site thought for 7 seconds, and while these 7 seconds went by, the score became already 10-11 and I was not allowed to redeem the bet. just because their website is lagging. support did not help me, they just unsubscribed

" I am sorry but there is nothing that we can do in these situations, when our odds provider rejects cashout attempt all bets are being settled per the final result as stated in the sportsbook rules."

I just want people to know that there may be bugs like this on this site and support won't support you.