I know that this case has been solved and did not necessarily need further "resolution", but I'd really love if we can tie all loose end and straigthen every sides. Have you or can you tried getting back in touch with AskGamblers? Their verdict here is no longer correct and now actually rather misleading as the verdict has a tendency to cast an impression that you cheated TD while the fact is the opposite



One other thing that I found funny, though, is how TD very quick to jump to announce the verdict by AG that they're the right side for your case a month ago, but never bothered to straigthen the fact once the different final and ultimate ruling is made by CG

The problem lies deeper than simply lying about OP submitting fake document, this said document were sent by TD to CG as per the mediator request and verified that it was fake, they probably not expecting the mediator to double verify by giving OP chance to prove the legitimacy of the document by sending another one, from OP's own side, which later proven to be untampered.

Question: who tampered the first document, then? The document received by CG from TD is proven to be tampered. I can't imagine OP would be so bored and have way too many free time at hand that he decided to send a fake document so he can take a lengthy and exhausting procedure.

The massive props is to the mediator, Nikolas who had the initiative to ask evidences from both sides.

If, by any chance you're reading this, Nikolas B. of Casino Guru, I tipped my hat to you.

Don't be surprised if the next thing they ask from OP is a blood or DNA sample. The casino or whoever is trying to "verify" OP are a big joke. Everything they are doing right now is just a delay tactic. It's over a month, and they are not showing any sign of ending the dispute just yet.

I gave up on them.

I am beginning to believe that most of the other negative ratings about them on Trustpilot might be true

Ok, thank you for the answer.

So to sum it up, the current situation is TD argue that the notarized document is probably not yours and someone else's instead because there's no photo on the certificate that could connect the passport to you, while there's actually abundant reference on that certificate that ties the issued certificate to the passport, and a photo of you on the passport file you previously sent as KYC that they can use to match and validate the ownership of the passport and the notarized document to... "the attendee". You might want to point this out to CG to invalidate the argument below,


Second, and I should have start with this, you might want to make it clear that instead of didn't have the passport, you simply didn't bring it during the video call because they didn't tell you the purpose of the video call and what to bring, so you left it, not knowing they'll asking you to show it again. There is a fine difference between "doesn't have the passport" and "doesn't bring the passport" that could lead to a major misinterpretation.


If I may suggest, you could perhaps made a post on CG explaining this situation as above, so the mediator can get a better grasp of what's currently, and actually, happen, and ask for another video call, this time they specify what do they need from you.

Sorry for being unclear on point number 2. I was asking about your passport, not the notarized document. The original passport, that one you give to immigration officer when you board a plane. Does it has a photo of you on it? Pretty much sure it has because... which country doesn't? But I'd like to cover every ground. If it has, TD's claim that they can't be sure the notarized document is indeed belong to you is not valid since all they need to do is match the passport number written on the notarized document with the KYC file they had on you and the photo on that file with the person sitting in front of the camera during video call. From that point, it's very easy to make a connection that those files belong to the same owner or not.

As for point number 3, I assume correctly you had your video call somewhere away from your home so you can't just do a quick run to your bedroom and grab the passport?

Before I made a lengthy post to share my insight on the current situation, I'd appreciate if you could clarify further by answering my previous questions; (1) is there something on the notarized certificate that ties the document with your passport, (2) is there a photo of you on the passport, and (3) why can't you show your passport on the video call?

I waited for CG to made their posts public and was hoping that it told us that the video conference went and serve a purpose like what I thought it would be: to have an interactive dialog with OP and clear things up. Should have known to grab my popcorn because the drama is far from end.

For anyone who won't bother looking at the dispute page on CG, this is their reply:


OP, before I make any assumption, can you please tell us several things:

1. Does the notarized certification paper specify passport number or detailed ID like full name, DoB, address, etc. or other aspect that can tie the certificate to certain passport and to certain citizen?
2. Does the passport you sent to TD at the very first time --and later on, to CG-- has a nice photo of you on it?

If the answer for both question is yes, I can't understand how is it so difficult for their security team to calculate 1 + 1. All they need to do is matching the passport ID --or whatever identifier-- on the certification paper with the old passport file they had from your very first KYC.

The passport has your picture on it, they made a video call with you and can see your face. They have all the ingredients needed. If necessary, they could just simply open three simultaneous windows on their screen: the current video call, the old KYC file, and the notarized documents to match details on the passport. I think it's not that diffucult to find a string that connect the three data and draw a conclusion, whatever conclusion, from it.

But, for the sake of being fair, allow me to treat you with "guilty until proven innocent", is there a reason why you can't show your passport? I assume the video call happened at your home where you can leave the screen for couple of minutes to take your passport?

I waited for CG to made their posts public and was hoping that it told us that the video conference went and serve a purpose like what I thought it would be: to have an interactive dialog with OP and clear things up. Should have known to grab my popcorn because the drama is far from end.

For anyone who won't bother looking at the dispute page on CG, this is their reply:


OP, before I make any assumption, can you please tell us several things:

1. Does the notarized certification paper specify passport number or detailed ID like full name, DoB, address, etc. or other aspect that can tie the certificate to certain passport and to certain citizen?
2. Does the passport you sent to TD at the very first time --and later on, to CG-- has a nice photo of you on it?

If the answer for both question is yes, I can't understand how is it so difficult for their security team to calculate 1 + 1. All they need to do is matching the passport ID --or whatever identifier-- on the certification paper with the old passport file they had from your very first KYC.

The passport has your picture on it, they made a video call with you and can see your face. They have all the ingredients needed. If necessary, they could just simply open three simultaneous windows on their screen: the current video call, the old KYC file, and the notarized documents to match details on the passport. I think it's not that diffucult to find a string that connect the three data and draw a conclusion, whatever conclusion, from it.

But, for the sake of being fair, allow me to treat you with "guilty until proven innocent", is there a reason why you can't show your passport? I assume the video call happened at your home where you can leave the screen for couple of minutes to take your passport?

Thank you for your answer! I apologize for not being specific with my previous question earlier. What I meant to ask was : what is the minimum deposit required in order to make a withdrawal? I attempted to withdraw funds but my request was declined and I now understand that I need to deposit at least 0.0005 BTC in order to withdraw normally? I hope I’m right. Beside that I would like to know if it is possible to withdraw my balance while keeping my deposit given that you require 5x wagering.
 I am sorry for asking so many questions, but I need to be clear on these matters and some things aren’t that clear.

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I was surprised to receive a message when I tried to log into my account again tonight i have got this message "Login failed. Your account has been banned. Possible reasons: duplicate accounts, fraud, cheating." At first I thought that I may have had an old account that possibly caused the issue but I checked my other email addresses and did not find any previous accounts. Could you please clarify the reason for this ban? My username is Gxstxv. Im Pretty sure that i didn’t break any of your rules at least not in purpose.

Uhh, I think the current situation here is that OP already had the documents notarized and thus proven to be legitimate, hence their reply that OP "quoted"; TD had also --now-- acknowledged that the document is legitimate, and they will try to reach OP personally. Emphasize on "personally", as in taking the case away from CG's supervision. I wonder why.

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OP, have you got in touch with them as per their last statement on CG?

OK, the CasinoGuru website is up and running again and I can see the latest updates. All parties have confirmed they have the needed documents and TrustDice now has 7 days to respond and make a decision. I doubt the OP would have jumped through all these hoops if he wasn't telling the truth. But that's my subjective interpretation of the whole incident. Let's see.