Not impressed with the casino whatsoever let me share my email i sent support which has received no response in 24 hours from when i sent it...

first of all id like to bring to your knowledge the statement as shown under the faq section on your website (also included in screenshot included in this email)
 " We pride ourselves on never hiding our rules. If any rule has not been displayed on our website or in the casino lobby, we consider them non-applicable to the promotion. "
that being said i have been having a discrepancy with your bonus of the $200 free chip and what the terms and conditions are surrounding this bonus.

i recently contacted live chat online and was told that the bonus had only a max cash out of $50 (which was not stated anywhere on your site under the terms and conditions, lobby, bonus terms, or otherwise) and in my attempt to argue my point i was closed out of the chat (very unprofessional and disrespectful) i attempted to have my records sent via email but i have received no such transcript)
i explained in the chat that i had every intention of making the necessary deposit prior to requesting any cashout (for the verification deposit as listed in your terms and conditions) i also expressed frustration with the removal of funds following the completion of my playthrough requirements. i had a balance of over $2000 prior to closing out of my game once i completed the requirements once the page loaded in the lobby my balance was reduced to its current balance of $12.24. according to my understanding of your terms and conditions it should have been reduced to a balance of $400 (this being the max withdrawal determined by having the free chip amount of $200 multiplied times 2. {this is listed in your faq section under the stated question "what is the maximum withdrawal amount i can withdraw from a free non-deposit promotion"}) overall i'm extremely disappointed in how this has been handled to this point and i hope you will be able to rectify this situation and we can come to some agreement without posting my negative experience online.