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1  Economy / Scam Accusations / Re: [RESOLVED] Sportsbet.io - Holding my funds (342 mBTC) on: April 04, 2023, 07:23:18 PM
"Please be informed that your Sportsbet.io account verification has been completed successfully, and any restrictions are hereby lifted. We will be happy to see you playing again."

Issue has been resolved now.
Thanks
2  Economy / Scam Accusations / Re: Sportsbet.io - Holding my funds (342 mBTC) on: April 03, 2023, 07:28:54 PM
Fair enough. That makes sense. That could be the reason.

Will be patient and wait to hear from them.
Will update here when I do.

Once our investigation is completed, we shall get back to you. You can expect a response from us within 05 business days.
The problem is I am not getting any replies. Last reply was 5 days ago. I have sent them 7 emails since then.
5 days and 5 business days are two different things. Don't count the weekend that just passed in that timeframe. Bombarding them with 7 emails isn't going to speed up the process. As I said previously, give them some time and they will respond once their investigation is concluded. Luckily, you now have jeremypwr who will take a look as well. Legit players have nothing to worry about when it comes to Sportsbet. Cheaters and fraudsters should be worried.   
3  Economy / Scam Accusations / Re: Sportsbet.io - Holding my funds (342 mBTC) on: April 03, 2023, 02:47:33 PM
What's suspicious about that? I could have lost money in that time span too.
I was buying bonus buys on a slot, and hit a 2000x

The problem is I am not getting any replies. Last reply was 5 days ago. I have sent them 7 emails since then.

According to your screenshot, you made a deposit around 2:26 am, and just 18 minutes later, you decided to request a withdrawal. which means you won a game within that short period of time, which initially looks suspicious to me, as if you already have those games booked out. 

Another thing is, since they accuse you of multiple accounting, have you tried checking within your surroundings if anyone is sharing the same IP, which might likely be a reason for account flagging?
Since you have passed their KYC as required, you could have tried again by trying to make a further explanation to them as required, letting them know you own only one account. If you really don't have anything to hide, I will advise you to be patient and follow up on the support gently.
4  Economy / Scam Accusations / Re: Sportsbet.io - Holding my funds (342 mBTC) on: April 03, 2023, 01:51:32 PM
No, I haven't been to rude to anyone. Why would I be rude to a support agent, who has very little to none authority over the case?
Being rude or disrespectful wouldn't take the matter anywhere, let alone this case. In general in life.

As I have seen there has been many such cases so sportsbet definitely has certain measures they have put in place. I am not the first one to go through this. I am sure they will see by themselves that there's no multi-accounting happening in my case unless they are trying to frame me.

Yes, I was given a chance to explain after my withdrawals were declined. They asked me if I was related to "xxxx" account and I didn't know anything about it.

"
Hello madman123,

Thank you for providing us with all the information requested.

Once our investigation is completed, we shall get back to you. You can expect a response from us within 05 business days.

We kindly ask for your patience and understanding meanwhile.


Best Regards,
Player Safety and Assurance Team
"

Another thing, I don't see live chat option anymore from my account. Not sure why is that.
I am not sure. Maybe Sportsbet has an option to disable it, especially if you were unfriendly or you cursed at their support agents.

It's impossible to know whether or not you have multiple accounts. It's not like you would admit to it if you did. They say you do, you say you don't.
I would suggest that you send a PM to their Bitcointalk forum admin if you don't get a reply from Sportsbet. Give them a few days.
https://bitcointalk.org/index.php?action=profile;u=832366

You said they gave you a chance to explain. Did you? Maybe you can post screenshots of all emails you exchanged, but make sure you remove identifiable information.
5  Economy / Scam Accusations / Re: Sportsbet.io - Holding my funds (342 mBTC) on: April 03, 2023, 12:03:49 PM
Like I said, I have completed the KYC now.
I wasn't aware but later realised they were completely right on their end.

I am not using a VPN and neither does anyone from my home does sportsbetting.

I am waiting for an email reply because that's where the conversation had been going since my account got locked. Even live chat directed me to the email and also upon submitting a withdrawal request "An error occurred. Please contact us at safety@sportsbet.io" This is the message I see.

Another thing, I don't see live chat option anymore from my account. Not sure why is that.

I was then asked for KYC, which didn't make sense to me since it was a bitcoin betting platform and the whole point of betting with BTC was being killed i.e. staying anonymous. Having no option, I went ahead and completed the KYC.
Did you read their Terms and conditions before signing up? According to their TOS, They can ask you for a KYC if they suspect anything wrong. So, it's your fault for not reading the TOS before you deposit. Did you use VPN When you signed up on their platform? Sometimes Free VPNs"s can match your IP with someone else. Or, Does anyone from your house use Sportsbet and use the same IP address?

Quote
I am looking for some lead where can I go from here. Since none of my emails are being replied to.
Why are you waiting for an email reply while they have Live support and you can reach them 24/7 with support agents? Sportsbet is highly reputed and unlikely to ban anyone without a proper reason. I would suggest you contact them via live support.
6  Economy / Scam Accusations / [RESOLVED] Sportsbet.io - Holding my funds (342 mBTC) on: April 03, 2023, 11:07:28 AM
Hello @sportsbet.io,

It has been over 5 days since my account got locked and I can't withdraw any money from sportsbet.io and also no replies from security@sportsbet.io.

My original deposit was 219 mBTC, and later I won the rest upon playing a slot "Chaos Crew". Went to withdraw my profits which was declined. Contacted sportsbet through email and found out that they have linked me to some account which I have no idea about and stopped my withdrawal in relation to multi-accounting.

I was then asked for KYC, which didn't make sense to me since it was a bitcoin betting platform and the whole point of betting with BTC was being killed i.e. staying anonymous. Having no option, I went ahead and completed the KYC.

"Thank you for completing our online identity verification.

Please note that your account was disabled due to being flagged for multi-accounting by our security systems. As this is strictly forbidden by our terms and conditions (namely terms 3.5 and 3.6) we would like to extend you the ability to explain."




The withdrawal which it says is confirmed, thats not true. Never received that withdrawal.

I am looking for some lead where can I go from here. Since none of my emails are being replied to.

Thank you
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