"Please be informed that your Sportsbet.io account verification has been completed successfully, and any restrictions are hereby lifted. We will be happy to see you playing again."

Issue has been resolved now.
Thanks

Fair enough. That makes sense. That could be the reason.

Will be patient and wait to hear from them.
Will update here when I do.

What's suspicious about that? I could have lost money in that time span too.
I was buying bonus buys on a slot, and hit a 2000x

The problem is I am not getting any replies. Last reply was 5 days ago. I have sent them 7 emails since then.

No, I haven't been to rude to anyone. Why would I be rude to a support agent, who has very little to none authority over the case?
Being rude or disrespectful wouldn't take the matter anywhere, let alone this case. In general in life.

As I have seen there has been many such cases so sportsbet definitely has certain measures they have put in place. I am not the first one to go through this. I am sure they will see by themselves that there's no multi-accounting happening in my case unless they are trying to frame me.

Yes, I was given a chance to explain after my withdrawals were declined. They asked me if I was related to "xxxx" account and I didn't know anything about it.

"
Hello madman123,

Thank you for providing us with all the information requested.

Once our investigation is completed, we shall get back to you. You can expect a response from us within 05 business days.

We kindly ask for your patience and understanding meanwhile.


Best Regards,
Player Safety and Assurance Team
"

Like I said, I have completed the KYC now.
I wasn't aware but later realised they were completely right on their end.

I am not using a VPN and neither does anyone from my home does sportsbetting.

I am waiting for an email reply because that's where the conversation had been going since my account got locked. Even live chat directed me to the email and also upon submitting a withdrawal request "An error occurred. Please contact us at safety@sportsbet.io" This is the message I see.

Another thing, I don't see live chat option anymore from my account. Not sure why is that.

Hello @sportsbet.io,

It has been over 5 days since my account got locked and I can't withdraw any money from sportsbet.io and also no replies from security@sportsbet.io.

My original deposit was 219 mBTC, and later I won the rest upon playing a slot "Chaos Crew". Went to withdraw my profits which was declined. Contacted sportsbet through email and found out that they have linked me to some account which I have no idea about and stopped my withdrawal in relation to multi-accounting.

I was then asked for KYC, which didn't make sense to me since it was a bitcoin betting platform and the whole point of betting with BTC was being killed i.e. staying anonymous. Having no option, I went ahead and completed the KYC.

"Thank you for completing our online identity verification.

Please note that your account was disabled due to being flagged for multi-accounting by our security systems. As this is strictly forbidden by our terms and conditions (namely terms 3.5 and 3.6) we would like to extend you the ability to explain."




The withdrawal which it says is confirmed, thats not true. Never received that withdrawal.

I am looking for some lead where can I go from here. Since none of my emails are being replied to.

Thank you