i put a bet on a tennis game and it the status is settle won but i don't receive any bitcoin in my wallet, while the other bet that i put the same time and says won already arrived in my wallet. is it not send yet?
If your winning bet status is "Settled" you will see the payout transaction ID in the bet message. Once you see a transaction ID, you can rest assured the payout was sent with the required fees in order to get to you as quickly as possible. It's not in our control from that point. You might not see it in your wallet immediately but it will eventually get there.
If you still believe there is a problem, please e-mail your bet ID to
support@directbet.eu and we will look into it. Thanks.
i already sent an email, please respond to it.
i think it's a problem because just now i have win another bet and it is directly sent to my wallet.
but the tennis won still not in my wallet