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I asume the mistake, but this cannot be an excuse to steal my money. They can even invalidate all winnings if I was on positive balance, but close the account with my current balance that's a robbery.
They cannot fight an infraction with an greater infraction.
They cannot fight an infraction with an greater infraction.
I don’t know why you can’t understand this simple thing, you know about their rules and even like that you decided to not follow those rules but here you are not liking the results of your actions. Nobody stole your money you are the one who lost it that time you made a deposit and break the casino rules by creating multiple account in order to exploit things in your favor which is against the rules (myself i had two accounts with betnomi, i forgot that i had an old account before and their support verified that and closed the extra account without any issues). So you actually tried to cheat by multiplying accounts.
And yes! it’s clearly mentioned that you will lose all the money inside your account.
Quote
Betnomi also reserves the right to forfeit any deposits or winnings upon discovering duplicate or multiple accounts at its sole discretion
You are assuming that I have created several accounts to cheat. I can understand you believing that, but betnomi has all the data to see that this is not true.
I didn't take advantage of any extra privileges for opening the new account.
In both accounts, I never accepted any wellcome bonus, I made less than 20 bets with small amounts. I transferred all my full balance from my old account to the new one. I didn't even hide that.
I would come to understand that they canceled the benefits and only returned the deposits. Even can understand that they can discount some amount for some cost that it has generated, but that they keep the full balance, I consider it an abuse.
Just one more thing, the t&c can put what they want, but there are clauses that legally can be considered abusive. You just need to want to go to the end.
