I literally typed
p2wpkh : followed by my lunu wif and put it in electrum and it worked and my balance was there

Thanks everybody for the help this option worked out

If you can "risk" the amount and think that your system is safe (like what you usually do), you can just import it to Electrum via "Import Bitcoin Address or private keys" in new wallet menu.
Then paste the WIF private key with the prefix p2wpkh: ; example: p2wpkh:L3BxN68HQp7zUv89ifFNDebU......
The choice is yours.

Ok some extra info, yes i have a 24 word recovery seed

Transaction hash (blockchair.com):
d492948c19e7f34eddf7382a37f958bff0fdcgaedc3e556effd8b6920ff98600

Sender wallet (bitcoin.com):
1B₩Y1LwfYTvccGmmN2zbGHAiJWXCVOEBex

Reciever wallet (lunu):
bc1qyeh7metapmvsvnxy8xtz4n9cu7tga7qsg2zpqw

Both wallets are mine

0.02589711 amount btc
$ 686.58 at the time i send it

I tried to import my wallet according to what the lunu customer service told me, but the problem is the private key in "raw format", below the message customer service send me:

Dear Customer,

We have checked your issue and there are several solutions to this problem. The only one that does not require our participation (as we don't have access to your private data) is to find a wallet that allows you to import a private key in raw format, import the wallet key there and then transfer wherever you want. 

Here are some of them:

Bitcoin Core (formerly known as Bitcoin-QT): The official Bitcoin wallet. You can import the private key in raw format using the importprivkey command in the wallet console.

Electrum: This is a popular lightweight bitcoin wallet. You can import a private key in raw format by selecting the "Import private key" option from the "Find" menu or using the importprivkey command in the wallet console. 

Kind regards

So i have to export my wallet in raw format but i can't find that raw format key anywhere only the 24 word recovery seed, and when i go to bitcoin core or electrum i can import my account bit its empty

Hope someone has any idea on this issue, the 2 emails below tells me it is possible to get my btc restored:

Dear Customer,

Once you follow the instructions mentioned above you will be able to send the amount back to your wallet.

Kindly note that we do not possess the amount you transferred.

Kind Regards.



Dear Customer,

The problem is that you have used a decommissioned app, as you mentioned in the beginning of our conversation.

We never got the amount you have transferred.

We would like to advise you to export the raw key with your Lunu wallet konfigurations to get a possibility to forward your amount back to your personal wallet.

Kind regards

Hello everyone I'm new here and i have a question, i've send btc to my wallet on an app (lunu) and it didn't arrive so this is the message they send me:

Dear Customer,

The problem is that you have used a decommissioned app, as you mentioned in the beginning of our conversation.

We never got the amount you have transferred.

We would like to advise you to export the raw key with your Lunu wallet konfigurations to get a possibility to forward your amount back to your personal wallet.

Kind regards

And they also told me to import my private key in raw format but that's not working anywhere maybe someone can help me out