Keep us updated. Casinos shouldn't take more than 2 weeks to process a simple verification, as long as you provide every document in the right format.
I keep saying this as I've been working in support for some time: a single verification usually takes a worker 10-20 minutes to verify. I'm talking at a situation where there's a number of pictures/scans, including a proof of residence, a document with a picture and a selfie. The only reason to delay that (if you're a legit company) is if you have a lot of requests and little staff, but it should never take more than a week.

this is the cloudbet M.O. lol

they just stall till you lose your money on tilt from this issue.

Dont cancel your withdraw and spam them daily.

just curious, is this the only conversation you've had with their support?

it's not the first time I've seen a casino take more than a week to verify KYC, sometimes it can even take a month before they respond or solve the issue. not sure what going on in your real life but I'd suggest lengthening your patience.

as Oshosondy has said, Cloudbet's Forum representative isn't active in the forum but I've sent them a PM anyway just in case.