in their TOS they say that people will be asked to do kyc level two in case they deposit 2000 euros or more than 2000 euros, if I'm not wrong, but also in the FAQ they are clear in saying that new accounts when depositing need of having to wager $10 before they can request a withdrawal, that is fair and any casino will ask people to play before making withdrawals. you cannot make a deposit and not play anything and then request a withdrawal, this is what leads to suspicion of money laundering, this is probably the reason they are asking you to do kyc. I suggest you put more details in this thread

What documents did you submit to the casino? You say that the withdrawal is pending for 16 hours, in this short period of time have you already submitted the documents to kyc and have they already reviewed and disapproved your documents? It's strange that so much happened in just a few hours. Also post all conversations you had with support and also photos of your account along with deposits, statistics and withdrawal history, this to serve as evidence so we can all understand what is really happening

If anything, most sportsbooks/casinos don't actually process such withdrawal requests as it looks like someone trying to wash their money...

But from what OP wrote saying ''The withdrawal queue has now been processed'' is a positive thing especially since the message says processed should be seen as a good thing unlike locking you out of your account or something...

So whats happening here

• Has your withdrawal request been processed??
• Or they requested you to go through their KYC process before the withdraw/after the withdraw request which looks like you didn't complete?

which is which has you didn't mention KYC in the opening page?

You account was not banned, you just have a pending withdrawal… I’d suggest you look for the representative here in the forum and send them a Pm so that they can look into your situation to know the reason for the delay.

And also try to post the link if your thread in their Ann thread for more visibility, I’m sure your issue will be resolved soon enough since your account was not blocked and you didn’t go against any rule.

One last thing, is this the first time you have deposited and withdrawn without wagering anything? Because such act seems shady ngl.