Hey There, AbuBhakar

Thanks for your Question,

There is no key instruction to do that, but my hope is that a community can evolve changes. Once people come together and form a community they can share the message more and more in the web wich will definitely gain attention, Associations like Curacao Gambling Authority or Responsible Gambling Association will hear us when they see how many people are staying behind it because the most important facilities of a casino are theyre users, without us the whole gambling industry would be nothing. We have the power to bring change, i really believe that.

Hey There, crwth

Thanks for your reply

Well it is not easy as that, and its not always issues wich are money based, i mean someone can lose ofcourse and then its lost, but losing money arent the only issues on casinos in my opinion.

There are Issues regarding Withdraws, regarding KYC, regarding Bonuses, regarding Wager Accomplishments and everyone has their different side, i can understand it if a user gets pissed for example because they havent heard something for days in and out from their casino regarding a withdraw or some verification eventhough the website states something else, the main issues will have money included and we cannot change that but its our duty as gamblers to provide a space where users and casino do not to fear to say something wrong for example.


Thats why ending disputes in this way seems better, and faster, easier for users and casino. It doesnt matter if the guilty one is the casino or the gambler but having a space to find the truth doesnt seem to be something with a bad purpose, it can only develop the system in my view.


Besides of that i can understand your point that CS is a service wich is intended to do that, but its not about the feelings only. Its about mental health specially when a casino like stake or bc.game etc. is constantly explaining us how important that is, and specially to find the best solutions for the best situations. Maybe you have heard the Term of a CS wich states "I cant do that, i cant make that because my level is not high enough or i cant do that because i have no authority in this case etc." it happens a lot of times where CS is not the best partner to talk about certain issues. But im not saying that its useless, its more some more popular station if someone has a problem and wants that solved.

Hey there Gozie51,

Thanks for your reply,


i completely agree with the suggestion regarding the CS unfortunately its rare for casinos to give generic answers, specially when you feel treated unfairly at some point. atleast in my opinion.


Well here is my case regarding Stake https://stakecommunity.com/topic/55928-refund-for-deposited-funds/#comment-1160397 you are completely free to make your own choice if it justified or not, truth is it wont change nothing. In my point of view i was banned for a lifetime just for reacting emotionally. For being treated unfair. I dont say that my behavior was right here but i was a certified member at stake and Diamond Rank is not easy to reach. I think banning me for a lifetime and banishing me from my community where i wagered over 30 million is a really hard choice. I appreciate everyone who does not share my thoughts here.


Thats my aim, to receive honest reviews to force development in this idea, i think it could be cool to push this idea to see what it brings to people, maybe we can change something.

Thats really good to hear i appreciate it!

i have like some kind of idea in that regard of answering,

maybe some kind of valuation wich is accepted by casinos and can be implement once the project is big enough for casinos to participate, maybe some kind of live stamp wich is always updating the number of complaints but not visible for the users just visible to the casinos so users cant missuse those,

with this way casinos would get some kind of warning in how to react, what to do etc. Special cases wich need more valuation could be via video conference calls where users and casino representatives can come together, this service would be the middle part wich connects users to casinos if there are concerns. I really want to do this service for free. anyone has some right if they are treated unfairly.

i mean like i said before there are a lot of things wich can be developed. I also would love to list different subjects in that space and give you a place where you guys can list your ideas so we can like start surveys and see what users really want in that regard

Hey there Again,

Thanks for the message,

it really isnt a question about the money i think. Its just Talking about this subject for example is making it a lot easier to process it you know, you dont feel like a banned member all of a sudden.

You can talk to figure out things in that space. Also it is a Idea wich needs to be implemented the right way because nobody has made something like that. I agree that it will cause headache and a lot of other things but this can really provide value to the word responsible gambling, also to Casinos to not make things and stand by it just because they were done,

A lot of casinos in my experience are not accepting it if they made mistakes for example. Because they are also scared that if they agree to one mistake they need to agree to all other mistakes. But that doesnt wash the fact away that its still a mistake you know.


There could be a system of judging the Claim someone has in order to atleast make as less mistakes as possible. There is a lot of room for improvement.

Hi There,

First of all Thanks for your Comment,


I can understand the fact regarding that.

The Thing with Stake was that i was mentioning suicidal thoughts in one of our accidents because i was emotional since i had lost quite a bit. Afterwards the CS has provided me "help" banning me so i am not able to play anymore because of the Suicidal Thoughts i mentioned. I have posted it more detailled in the forum of stake but nobody really cared, so the account was closed, my Diamond rank and 30 million wager was basically deleted in one click and it stayed this way.


All i am trying to do with this post is to find people who are maybe feeling the same way regarding certain casinos etc. The idea came into my mind really sporadically, so it needs interactions and development, i dont have the answer to filtering out legit vs fake cases but these kind of things can be figured out. I really believe that strong communities nowadays can do a lot of good things, the Play responsible slogan is not something that is restricted to users, there is a difference on casinos wich are just praising it and casinos wich really implement it in a way that a user doesnt feel extra punished.


If you look in my case you will find that i was basically banned from my community, wich i have given everything to. So its really something wich we need to evolve i think. And wich we need to talk about and share the message so maybe casinos implement it more.

I really do agree to this one, i think besides of that, Major Online Casinos praise Responsible Gaming all the time, but they are not really drawn to this. In fact a lot of users are beeing treated without any respect.

Hi There,


I have gained a lot of Experience over the Years regarding Online Casinos, and the System in wich Casinos are working by. Sometimes you win really big and everything is perfect, but sometimes you lose and all of a sudden you feel treated unfairly.

I had Similar Situations back in the Days, my account as Stake with Diamond Rank was closed just because i was discussing with a Live support worker. The thing wich had me really dissapointed wasnt even though that the account got closed, it was more the Lack of respect i received by the Casino in this matter. I feel like Casinos are forgetting to treat players with respect in some points, a lot of people might just talk to Live support or send a mail in to comprehend their feelings of loss at a live casino but sometimes people just want to be treated fairly, players have certain interests wich are not always unjustified. But Casinos tend to ignore these kind of problems and just give you Copy & Paste answers.


I feel like Casinos held each player for replaceable at some point. But Thats not right, thats not in accordance with Responsible Gambling in my opinion. There is so much space, so much can be done individually and from casinos to make it user friendlier. Not beeing scared to ask something to live support, not beeing scared that your account might get closed becaused you just discuss with people, the fact that so many gamblers feel not heard because cs is answering to wrong questions, casinos tend to answer with weeks of delay.

I really believe that Gamblers wich come together and justify on certain aspects have more weight and get heard to a larger audience to make these issues known and visible, without visibility there is no way of change. a Gamblers Union who represents the rights of Gamblers in general would really change a lot of things wich are wrong these days.

I am 100% that there are a lot of things missing in this first Post, but i am also 100% sure that atleast 1 person in the gambling space has felt at some point unfairly treated.

If you agree share this message,

I am planning to make a Website, Socials and a lot more, people who arent getting heard will get heard, the different stories will get heard and hopefully a lot of cases will be solved by presenting this to the brighter audience.

I thank everyone who read this so far, i am really excited to see where this discussion will lead into.

best regards

Moonzulu