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Welcome into this forum Reel Crypto!
Just like been said or advised above that it would be nice or better if you do purchase up some copper membership on at least having some fancy ANN thread.
Checked out the site and it isnt really that looking bad and really that nice rather. Games offered are those common in todays standard though.
I did check about your No deposit bonus terms.
Please note that to be able to withdraw winnings from a "No Deposit Bonus"* you will first need to fill in your personal information under "Profile and settings">>"Account info" and provide KYC documents (identity document and proof of address).
https://www.reelcrypto.com/en/bonus-terms
Just like been said or advised above that it would be nice or better if you do purchase up some copper membership on at least having some fancy ANN thread.
Checked out the site and it isnt really that looking bad and really that nice rather. Games offered are those common in todays standard though.
I did check about your No deposit bonus terms.
Please note that to be able to withdraw winnings from a "No Deposit Bonus"* you will first need to fill in your personal information under "Profile and settings">>"Account info" and provide KYC documents (identity document and proof of address).
https://www.reelcrypto.com/en/bonus-terms
I do not think they already have that kyc option to be verified through the customer profile dashboard, as I inquired about it and was told that kyc for the moment should be forwarded to "support@reelcrypto.com" for verification, and the dashboard option to upload kyc documents is not available, as said by the customer service.
This aspect of the customer care response got me a bit confused and made me think about the credibility of their casino. They encourage customers to play without registration and would demand verification for active status. I really do not get this. Can their representative please come up to give or make further explanations on this?
Hello everyone,
We would like to give an explanation regarding our KYC option.
1. To prevent fraud, money laundering, and underage gambling, it is important that we verify Players’ identities.
2. We may run verification checks at various points of a Player’s tenure while a Player is registered. For example, at the point of registration, when Players request withdrawals or if we notice irregular Betting Account behavior.
3. Players agree that we are permitted to use all reasonable means to confirm Players’ personal details, and creditworthiness and if necessary to meet our anti-money laundering legislation obligations, source of wealth, including passing such personal information to third parties such as document verification platforms. We will ask for documentary evidence from Players if our checks are inclusive.
4. Notwithstanding any other provisions of these Terms relating to withdrawals, if a Player fails our identity checks or fails to provide identity documentation following a request to do so, we may take any or all of the following steps:
4.1. temporarily or permanently close a Player’s Betting Account;
4.2. confiscate (“Confiscate”) funds held in a Player’s Betting Account;
4.3. refuse to process any withdrawals, until proof of identity is provided that is satisfactory to us.
5. We reserve the right to request proof of identity from the user in order to maintain the active status of their Betting Account. This can include but is not limited to, requesting proof of identity documentation or conducting a video phone call with our security team.
