Awful service. My experience was really negative: they answered 2 mails before totally ghost me, lost my money to their poor service and the support won't even open my mails

They did, and if anything will change, I will post an update!

Well, I am still waiting. Got a new answer from the support team. They want better selfies. But at least they are answering. Anyway, this is an awfully long procedure.

I hope that I will not wait a year or more

Support answered but I still can not withdraw my BTC.
I have screenshots. And I provided my real documents to support. That's why I really don't know what is the problem to let me withdraw coins.

This is unthinkable! I sent the company a photo of my ID and a selfie with a piece of paper with my name written on it. But even this did not help to unlock access to the wallet

Well, I still hope that my problem will be resolved. But I hope no one else will be using this wallet. It's probably the only service in which you cannot import your keys

Anyone who has encountered a similar problem, please advise what I should do. I'm trying to withdraw coins. Can't pass verification, support hasn't responded for 4 days

is it possible to pass KYC here? I need to withdraw BTC, but I can't. Support didn't answer since Friday!

I realize that I probably was scammed. I have 0.027 BTC on my wallet and I can't withdraw coins