144 days later, no update. I just opened a chat request on their live support and I got the same answer I received almost 5 months ago.

This is ridiculous.

I have no issue adding screenshots to my post, I was just unsure on how to and what formats were accepted. I receive crypto transactions from a variety of people as I re-sell CS:GO skins, some of-which went directly to my Rollbit account. I do remember the minute I received money from someone that I was logged out of my account and was met with the "KYC" prompt the following day which I quickly filled out and verified in order to continue using the site. With me being accused of hacking peoples wallets and "SIM Swapping" into a 4-5 month long investigation, I genuinely feel disgusted that I am being accused of committing a federal crime, not to mention the amount of time it took for me to get a single answer out of anybody. Razer, you never told me where to go in order to get help, despite the amount of tickets I opened. Is there any way to help finish my own "investigation" ?   

My Rollbit account was locked with almost $17,000 and with a $4,000 rake back after doing KYC with my account becoming suspended not even a day later from the website on July 29th. After speaking in live-chat for almost four days straight I got the same response from every team member which included "Our team will reply in the original ticket as soon as we can my friend." - Pacho "A random interval has been assigned to every eligible players. Hopefully there will be an update with your case soon." - Moonlight, and "Pending a colleague we will update you accordingly in your original ticket!" from Styx. With these responses I started contacting the live chat at-least once a week, eventually becoming a once per month occurrence. Yet again, I was met with replies from the chat such as "we are still waiting to hear from our higher-ups" 4 months later I have yet to receive any more information, my account is completely banned with my only access to the live-support chat being my email associated with the account, and nothing in withdrawals. At this point my rake-back is completely voided but I have over 16k+ sitting of winnings in my balance. I have nobody to reach out to regardless of how many emails I send out, and I assume I will never be updated on my case. This forum is genuinely my last hope to at least get a little bit of my money back. Thank you for reading.