I'll PM Razer and inform him about this thread. I agree with the lack of information. It'll be helpful if you can add more, and screenshots of those emails will be very much appreciated, if you don't mind sharing them. To give more depth to this situation, is this your one and only account or have you previously had an account on Rollbit? And where are you you accessing the site from?
Thanks for the heads up here!
OP's account is currently locked pending third-party investigation.
The account received direct inflows from proceeds of SIM Swaps and wallet drainers. The funds are frozen on the account until the third-party investigations are complete.
Due to the sensitivity of such cases, we're unable to comment further. Future correspondence regarding this should be addressed to
legal@rollbit.comThanks,
Razer
Like... you're suspecting his account is used to be, err... a money mule [not money laundering]? I understand the sensitivity of the details if this is what happens.
OP, anything to say or to rebut this claim?
I have no issue adding screenshots to my post, I was just unsure on how to and what formats were accepted. I receive crypto transactions from a variety of people as I re-sell CS:GO skins, some of-which went directly to my Rollbit account. I do remember the minute I received money from someone that I was logged out of my account and was met with the "KYC" prompt the following day which I quickly filled out and verified in order to continue using the site. With me being accused of hacking peoples wallets and "SIM Swapping" into a 4-5 month long investigation, I genuinely feel disgusted that I am being accused of committing a federal crime, not to mention the amount of time it took for me to get a single answer out of anybody. Razer, you never told me where to go in order to get help, despite the amount of tickets I opened. Is there any way to help finish my own "investigation" ?