Could you please advise the delay or why it hasn't moved?
That BTC you sent hasn't moved because you are supposed to receive Bitcoins from another address, not what you sent. The there is probably a technical problem with the mixer or the BTC hasn't arrived due to a low fee problem as already pointed outTheir representative hasn't been online for the past few days. I suggest you also write to them through email if you haven't done it yet (support@[banned mixer]). They will solve your problem
Thanks for your response I had emailed support@[banned mixer] and have got no response....
I wonder what the problem is. Do you have any recommendations for other genuine bitcoin tumblers you could recommend?