I've been using Wise for years and sometimes use it to make transactions. Yesterday, I sold 26usdt for $25.78 on my Wise account. And today, to my surprise, they told me my account was closed and gave me until February 8 to take all my money. And once my Wise account was closed, I could appeal.

In your opinion, is it a good idea to send them an email and acknowledge that I used Binance to make the transaction yesterday and that I will NEVER do it again? Will they accept this excuse, since I didn't know they refused this kind of transaction from someone who owns Wise?

Here's the message I'll send in the email:

Dear Wise Customer Service,

I am writing to appeal the closure of my Wise account. My account has been closed because of this 25.78 USD transaction I received from Dmitry Soloviov for exchanging or trading crypto-currencies I had in my Binance account in order to get this money to pay my bill. You know I'm doing this because you don't have the MonCash payment system, because the money was in my account. And from what I understand from reading this, this constitutes a breach of your customer contract.

I am truly sorry for having violated the customer contract. I didn't realize that exchanging or trading crypto-currencies was prohibited. I know this now by reading your rules. I have been a loyal Wise customer for many years and have never violated the customer contract before.

I promise never again to trade or exchange crypto-currencies using my Wise account. I fully commit to the customer contract in the future.

I have learned a valuable lesson from this experience and I am confident that I will not make the same mistake again. I would be very grateful if you could reconsider your decision and reinstate my account.

Thank you for your time and attention.

Yours sincerely
Richardson Oge

NOTE: Please take the time to read this and let me know if you think they will reinstate my account so I don't have to wait all this time to appeal?