At the moment, the funds are frozen, and no operations are being carried out with them. If we receive a request from law enforcement agencies, they will see that these funds are located at a FixedFloat address. We have all the evidence base that confirms that the funds received by the sender are related to criminal activity. We value our reputation and do not want to be complicit in crimes, because of ignoring which our service may be blocked. We emphasize that we are very loyal to our users, but if we receive information confirming that the funds we received were clearly related to criminal activity, we are obliged to verify this information by requesting the source of the funds.
We work all over the world, based in the Seychelles.
So how long you are going to wait and keep these funds frozen? Forever?
Why dont you act like banks and any other financial institution? If they do not want to process transfer for whatever reason that might be they will simply refund. It does not matter that the money have already been in their bank acc. Nothing will happen if they refund money to same account where it came from. This is just some crap you saying to keep OP funds.