Hey mate according to what written on screenshot. They are telling the truth about the longer waiting for bets using 3rd party providers because the investigation is carried out by the 3rd party and not the casino itself so they are also waiting just like you. There’s a case like this in the past that took almost a month or more just to have a result from the game providers. The volume of customers from different casino makes the process slow so you really have no choice here than to wait.

I have an experience like this on Evolution Gaming which resulted to 2 weeks of waiting before they refund the money for my missing bet. The issue is very easy to resolve if they have few customers but the volume of pending tickets makes the process very slow. What the casino reps gave you is just an estimated date not an accurate date.




Also casino might take up to 6 months if they will investigate further your account for potential cheating aside from the 3rd party result. Just a heads up because this kind of issue is very slow to progress if your case has a clear indication of cheating for them.