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https://www.talkimg.com/images/2024/02/16/YaoA9.jpegSo I lied that I didn't earn anything or I didn't lie?😁😁😁 Edit : btc already on the wallet. thank you all for your help. and I suggest the resident of betcoin ag to go on vacation or change his job because with such an approach to customers he won't get far..." they are all frauds"
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I wrote it in the email I had during the first verification support+id2578@betcoin.zendesk.com
and fill out the help form on the betcoin.ag website
We need an email. Support at betcoin dot ag Do you want my email or should I send it to you because I don't understand? Try to send an email to address as provided above. If I may suggest, use a "KYC verification - [your forum username and your betcoin username]" as the email subject, and write in brief that you wanted to re-perform the previously failed KYC. I believe their representative will connect it easily that it is you who send them an email. Far as I know, Betcoin give a lot of effort to clear every cases against them, they have zero unresolved case [no even "invalid" or "inactive"] in my list, so I am sure if you do everything right, they're more than happy to resolve your case. OK thanks, done Edit : verification was successful, I am waiting for the BTC transfer to my wallet. I will inform you immediately when I receive the transfer
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I wrote it in the email I had during the first verification support+id2578@betcoin.zendesk.com
and fill out the help form on the betcoin.ag website
We need an email. Support at betcoin dot ag Do you want my email or should I send it to you because I don't understand?
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I see that you, my friend, understood what I meant, there is a language barrier and I didn't understand how to perform the verification correctly, but does it mean that I'm a fraud because I don't understand something? The betcoin guy probably has a bad attitude towards customers. let's close this topic. I wrote to Betcoin support that I want re-verification, I am open to cooperation, I have all the documents. I will inform you how the verification is carried out. If something is incomprehensible to me, I will write here... thank you for helping good people and let's not go crazy in these sick times...
A language barrier caused you to call us a scam when we asked for KYC? Don't play dumb. As you stated yourself, you have been doing this a long time. We all know what's going on here. I don't have an email from you. When did you send it and to where? I wrote it in the email I had during the first verification support+id2578@betcoin.zendesk.com and fill out the help form on the betcoin.ag website
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[...]
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May I suggest you both to go to each of your corner and take many long breaths? Let's try to deescalate this and reach for a resolution. OP, I will approach with an assumption that the situation you are facing right now is due to language barrier. When they asked for video verification, face video, they're either talking about (a) a short video where you move your face to several direction to be sure it's not AI or other attempt of manipulation, or (b) a direct video call with their compliance team where they can see the participant [you] and match the picture sent on the documents with the person on the screen. Do you mind to do any of that? And Betcoin.AG, do you mind giving him the list of documents and things needed by your team to proceed with his verification and let him get his funds back? If it doesn't burden you so much, please address them all here, so OP can get help from others with aspect that he probably not quite understand. I see that you, my friend, understood what I meant, there is a language barrier and I didn't understand how to perform the verification correctly, but does it mean that I'm a fraud because I don't understand something? The betcoin guy probably has a bad attitude towards customers. let's close this topic. I wrote to Betcoin support that I want re-verification, I am open to cooperation, I have all the documents. I will inform you how the verification is carried out. If something is incomprehensible to me, I will write here... thank you for helping good people and let's not go crazy in these sick times...
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Hello, there are some inaccuracies because, as you have noticed, the matter is from September and I accidentally came across bitcointalk and discussed issues with your WEIRD website. Yes, I deposited BTC and I thought it was LTC and what's wrong with not remembering everything? is this a sign that I'm cheating? I don't think so. it was clear on the verification page, it's even on the email: ID driving license bank statement
I didn't understand what you meant with the live video because I don't speak English well, I thought you wanted the video of just the ID and not the live video with my face and ID. no problem, I can send everything. I want to end this matter now because I've had enough of your service. I haven't experienced such hopeless customer service for a long time and I've been on the market for almost 8 years!!!!!
But to finish, I will send you an email and verify it, give me your deposit back and I don't want to hear from you again!
PS What address should I send the message to and what should I write?
Not remembering everything? You deliberately left out the screenshot of your conversation out where you said Why you did that is anyone's guess, as it does not affect the case, but being deceptive is suspicious. Perhaps your other Betcoin accounts were in LTC. The customer service isn't "hopeless". All your replies were responded to in minutes, just like they have been here. You are probably used to scamming sportsbooks who don't have as advanced technology as we do. Oops! Please send an email to support at betcoin dot ag and we will be happy to try and determine whether you are: A. Refusing KYC because you are a mutli-accounting cheater or B. Refusing KYC because you are a first time cheater As far as this thread goes, send the email. Pass the test. We will see what happens. /thread I see that your business is based on the fact that you assume that every customer is a fraud, right? and that if he doesn't understand your "wonderful" rotten system, he's also a good thief... you know what, maybe leave this post for others to see what your approach is? do you know why I wrote ltc? because that's what I thought, I started a topic here to get support and I didn't even believe that anyone would help me, so I didn't look through the emails until they asked today. I think that your attitude towards me and the whole matter shows that history is coming together, that you are frauds and you are making it as difficult as possible for people to give up fighting for their rights!!!!! I don't like this approach very much. so what did I prove that betcoin is a scam?
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Hello, I have to apologize to the BitcoinTalk community here, because my previous responses were based on thinking this was a different player. I did not realize we were going back to September here. After reviewing this player's case, we can see that his account was flagged for sportsbook abuse. Upon being asked to complete the standard live KYC, he stated multiple times that he only has a PDF of an ID. We said that we cannot accept that and he would have to complete the live verification, as requested. This includes a live face and identification shot, to prevent people from sending a photo of someone else's ID. We sent the verification link again and on the live video, he sent a photo of an ID. No face. We again told him that we needed both a live ID and face shot. He stated "why do i have verifications when i want to withdraw only my deposit. after all, it stinks of a scam". EDIT: There are a couple inconsistencies with his story above, however they are not relevant to any kind of abuse. That said, they may affect the resolution of the case. One is that he did not deposit and play in LTC. He used BTC. Additionally, he states that he only had a couple bets, which he lost. His most recent deposit was 0.0019 BTC and withdrawal request was for 0.0043276 BTC. Why would he only want to withdraw his deposit, when he could withdraw his winnings? Why would he send us video of a PDF of someone's ID, when he clearly has a webcam available to complete the live verification? Why would he not include this conversation in his screenshots? It is also unclear why the player is mentioning having sent a bank statement. He was never asked for a bank statement and certainly never sent one. All we ever received is a video of a photo of an ID. If the player wants to complete a verification now, we could consider returning the deposit, but it will be rigorous, considering his previous failure and refusal, plus the 5 month gap. @razemm if you would like to proceed with this, please send an email to support at betcoin dot ag Hello, there are some inaccuracies because, as you have noticed, the matter is from September and I accidentally came across bitcointalk and discussed issues with your WEIRD website. Yes, I deposited BTC and I thought it was LTC and what's wrong with not remembering everything? is this a sign that I'm cheating? I don't think so. it was clear on the verification page, it's even on the email: ID driving license bank statement I didn't understand what you meant with the live video because I don't speak English well, I thought you wanted the video of just the ID and not the live video with my face and ID. no problem, I can send everything. I want to end this matter now because I've had enough of your service. I haven't experienced such hopeless customer service for a long time and I've been on the market for almost 8 years!!!!! But to finish, I will send you an email and verify it, give me your deposit back and I don't want to hear from you again! PS What address should I send the message to and what should I write?
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I tried to rearrange the screenshots the best I can, so people can understand the flow of the conversation better. I understand you're failed to meet their initial verification time window? Why is that? And after, you're given another chance to re-verify yourself with 6 days waiting period, which I think is kinda acceptable. Did you manage to verify yourself by then? they did not want to accept the bank statement in PDF form. I didn't have the opportunity to quickly print this piece of paper... time had passed and when I came back, the link no longer worked and the account had been deleted? Don't you think this is a bit strange behavior towards the client... they got my ID and bank statement and closed the account anyway.
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Do you mind completing the story with proof and more details? Preferably in below format. [b][color=black]What happened:: [/color][/b]
[b][color=black]Scammers Profile Link: [/color][/b]
[b][color=black]Reference Link: [/color][/b] [b][color=black]Amount Scammed: [/color][/b] [b][color=black]Payment Method: [/color][/b] [b][color=black]Proof of Payment: [/color][/b] [b][color=black]PM/Chat Logs: [/color][/b] [b][color=black]Additional Notes: [/color][/b]
Once they're completed and we get more understanding of what happened to you, I'll invite Betcoin's representative here so they can see the case from their side and hopefully it's just a misunderstanding and they'll solve it for you. -What happened : they sent a link for KYC verification, I sent the ID but I didn't have the bank statement with me, when I came back after a week, the link didn't work and the account was closed, support didn't respond. - Reference Link : https://www.betcoin.ag- Amount Scammed - about 1,5 ltc - Payment Method - crypto ltc - Proof of Payment - no - PM/Chat Logs: I have e-mail conversations with support - Additional Notes : I just want to log in to my account, complete KYC and withdraw the money, I have never encountered such a bad attitude towards the customer. does the service think that if it makes payment and KYC more difficult, people will give up and leave the money?
Usually there is a wager requirement for every deposit to prevent money laundering. I think you have it which triggered the username or it was a large amount of money?
This is quite possibly the smallest amount of money in the history of casino scam accusations here. We can assure you, this is not about money. He knows exactly why the account was suspended, which is why he is only asking for the deposit back and why he didn't complete the KYC. Hopefully this will end up being a cheap lesson for him, to follow the rules. I didn't receive any email about breaking the rules, I didn't complete the KYC process, and when I came back, the account didn't work anymore. Please don't talk nonsense. I want to complete KYC and get my money back. P.S. I only want to withdraw my deposit because I didn't even win anything, I played two bets, I lost 0.5 ltc and I wanted to take my money.
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Hello, Some time ago I opened an account at https://www.betcoin.ag, made a few bets and wanted to withdraw the deposit. The website made verification difficult for me and after a while I couldn't log in to my player account. Can anyone help me get my deposit back?
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