There are many things that go on in the world of sportsbook abuse that people on this forum would be surprised to know about, because the large majority of forum members are decent, honest people. There are also forum members who would like to be able to abuse sportsbooks, but they don’t have the knowledge or skills to do so. Because of this, we can’t always disclose our methods of detection of abuse, but if you go to any arbitrage forum, discord or youtube channel, you will quickly see why IP and KYC are longer suitable ways to detect multiple accounting. People buy “undetectable”, dedicated proxies and get their friends and family to do KYC. To give you an idea of how prevalent this is, in the past month, we have caught over 20 people falsifying KYC. I can only imagine the volume of fraud on a much larger site.
So, why am I able to share that information? Because it has been out there for several years and just like the abusers are constantly improving their methods of disguise, the sportsbooks are constantly improving our methods of detection. As we have mentioned before, we all work together and share this information, to help improve the industry. We have the ability to detect many cases of multi-accounting, regardless of the tricks used against us, including “undetectable” proxies, screen sharing software, multiple devices, syndicate play, etc…We are not able to detect every case of multi-accounting, but the ones we are able to detect, we can do so in a way which is 100% certain and 100% provable. And the technology keeps improving.
One trick that these players use is essentially extortion. They create a BitcoinTalk post, because they have studied what happens and know that it will put pressure on books to at least return the deposit. This is why when we return a player’s deposit for abuse, we say that any future accounts will have funds withheld, including deposit. That’s what we told this player last time he was caught. To the people who say it is stealing to take the deposit, think about it like this. If someone creates 10 accounts and 5 get past us, he gets the winnings on those 5 and the deposits back on the other 5. He can continue to create accounts endlessly, while risking nothing (these players do not lose). Betcoin.ag does not seize the winnings of a first-time abusive player. Betcoin.ag does not seize the winnings or deposit of a person who innocently or accidentally creates multiple accounts.
Our message here is clear. This is a repeat abusive player. Last time he created a scam accusation, he was rewarded with a returned deposit. This time, it will not happen. Obviously, his reply will be that he is not a repeat abusive player. To that, we say that any player with a dispute can contact our licensor or a 3rd party mediator and we will be happy to show them the evidence. We have never lost a mediation, because we have never closed an account without clear evidence of misuse.
This is just insane, I have never ever repeatedly abused anything, nor on betcoin. The way this account accuses other people is just insane. I would understood, if you own part of this scam business you run that you protect scammers at all costs, but if you are just regular employee, that is just as insane as your made up names support service people who have to cover for all the mess. If you are just an employee, how can you have these disgusting guts to call me this way and straight lie in public place. You either straight up know you are lying, or DO NOT KNOW MY CASE at all. You are trying to keep up positive face of your scam service. I had my account for normal use for 2-3 days and yet they call me repetitive abuser. I have not even been rewarded with anything, as this is my first post after a month of trying to get an explanation from betcoin ag without any luck.
In first place, I would expect that your employees will be able to either give me solution why you locked my account and unlock it, OR give me official statement at least, but that is difficult, because I have not breached anything, and NOTHING has been provided by this scam service so far.
In fact, I do not even need to provide anything here in first place as betcoin ag continuously fail to provide any reasoning for closing my account without prior notice. After I reach out to them, they ignore me.
Secondly, instead of their "ambassador" here from which I would expect either help/official statement, he went straight up insulting me and none of he mentioned above is even remotely true.
He understands, he is in power position, so exploiting it to the max.
How am I supposed to get anything when they ignore blocked accounts?
This 1,3k, and much more, you STOLE from me is gone (for you) due to your website downtimes and total incompetency... Good thing you block your users to compensate for some of the money.
Same scenario happened here multiple times, you call out you have evidence of misuse and all the comms with you clients, you do NOT have anything, because communication between me and you does NOT exist.
I can give up on that money, but I will not let it away without nothing, as you are straight up liar and manipulator...
Oh sorry, I do not really understand all, but here are the basics:
What happened:: cannot access my betcoin ag account without any official explanation, and whenever I reach out for help, they ignore me completely
Scammers Profile Link: https://www.betcoin.ag/sportsbookAccount Name: my account name on betcoin ag is: MesmerizedX
Amount Scammed: about 1k EUR deposited, about 1,3k present in account when they restricted access
Payment Method: Crypto, Litecoin payment
Additional Notes: I just wanted anyone to look into my problem as I have been ignored by betcoin ag for more than a month.
PM/Chat Logs: 
- this is my typical conversation with their support.. as I told them it is not true, they ignored me and left the chat...
If there is any other way how to post pictures in this forum, or need any further info, let me know.
And to follow up on betcoin.ag's answer -> my request towards betcoin.ag representative is quite simple:
either
a) unlock my account (if you need any private account info, I am obviously able to provide)
b) provide me with information why my account is locked and I was not notified since, either via my registered e-mail address, or even here, AND PROVIDE legitimate reasoning and proofs to anything you insist on
c) if you fail to provide or manage to do mentioned above, we will do 3rd party mediation (I am very curious how will you provide what you claim that happened, because none of this simply exists...) Any requests of me asking to give back deposits etc... they do not exist, so good luck with that
Hopefully, you will be able to support your attacks against me, or people around can make their own impressions of how your business is working and how you handle with your customers.
Let me know further steps, thank you.
One of the attempts to get any information, obviously not successful.
On February 8, I sent a message to betcoin support explaining my problem, I was told to reach out to different address (multiple times).
I did that multiple times and never received any response, nor in spam. (and I see their automated messages from that address, so that is not the problem).
[moderator's note: consecutive posts merged]
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