Yes, I have to say that I agree, given OP breached a ToS for a while and managed to make some profit about it. Nonetheless, Razer's reply here with the findings might help seal the case, so I can officially mark it as "resolved" on my list.
[/quote]


I would actually agree - Risk i took using a site restricted in my country. A little dissapointed about the remaining balance as it is a lot of money to me but if Razor agrees the money should not be refunded feel free to close this.

Thank you all for your time.

Yes, hence the way I said do the same WITH a VPN. I did not use a VPN, and my withdrawals and deposits were fine until I was winning.

Yeah I guess that’s expected. Suppose it’s more the fact half of their users probably do the same with a VPN, everything is fine until you win money then it’s an issue xD

Did they give you any reason why your KYC was rejected?
[/quote]

My KYC was rejected as I am from the UK which is restricted on rollbit.

Have just had a response from the live chat - nothing other than "Hi there, the account is now closed" after waiting 2 hours for someone from a different department.

Look's like they're just keeping the money and that's that.

Thanks for your time anyway.

Sidenote - the rollbit live chat seems extremely helpful   >>>

'am i better to just wait for email?I started this chat before 7pm just over 2hrs ago'

'Hi - I've sent an email to support I can't wait any longer sorry. Can you please send me an email when someone is available?'

'Hey there.'
'The account has now been closed.'

How will the money in the account be withdrawn? can i just paste address?

'Looks like more than the deposit was already returned'

'there was over 2300USD in the account though - why would it be closed now without the option to withdraw this?'

'Looks like more than the deposit was already returned.'

'I've deposited roughly 500USD in the past 72 hours and withdrawn 2500USD no issues all on the same IP in the uk.[/quote]
This statement is not consistent with the previous one. Do you mean that within the period of try to withdraw your funds you have deposited 500USD and withdrawn 2500USD? If yes, then it you have solved the problem if not, you should make your statement clear so that it will be easy to understand.'


Apologies - I mean from the same IP Address and not related to the current balance in the account. Sorry this wasn't clear - just stating that i have been playing over the weekend without a vpn etc and there was no issues until now.

EDIT: ACCOUNT CLOSED - no option to withdraw, no answer's and no reply. If you lose 5000 no need for KYC, if you're up on your deposit and try to withdraw GL.


Hi, I have been using rollbit since 22, not a massive amount wagered or anything.

I have never used a VPN to login as i checked my login history on the site - i am from the UK.

Have a balance of 2368.75 and have been asked to provide KYC which has been rejected, tried live chat but waited for an hour and the person from the correct team wasn't available and then the agent stopped responding.

Anybody know the chances of me getting the funds out? these are mostly winnings and not my deposit but still money nonetheless.

I've deposited roughly 500USD in the past 72 hours and withdrawn 2500USD no issues all on the same IP in the uk.

Apologies if this is in the wrong section as i am not accusing Rollbit of scamming - overall probably more an error on my end by using the non-restricted games in the UK did not forsee this becoming an issue.

Thanks for any advice/help i can get.