Hi, everyone!
Financial disput against Exodus and n.exchange for 1 bitcoin!
I want to share a situation I found myself in.
I believe that the Exodus wallet and the n.exchange exchange are thieves who deliberately block and appropriate user funds! And that's why:
I'll present 3 screenshot. There are 30 letters in the chain. All correspondence has been saved and will be published if necessary.
I will first describe the situation briefly for those who do not have time to read.
I live in Ukraine. Due to frequent moves, I decided to transfer all my savings into cryptocurrency and bought 1 bitcoin. I received it on my phone using my Exodus wallet. After some time, friends advised me about the fall in the exchange rate, I decided to exchange it for USDT in order to try to buy it cheaper later.
I clicked exchange in the wallet, after which, without any explanation, the wallet immediately transferred me to the exchange tab. After sending the bitcoin, I did not receive the USDT.
Wallet support replied that they were not responsible for exchanges and that they should write to n.exchange, although at that time I had no idea who they were.
On April 8, 2023, I passed verification. Submitted documents, including bank statements, tax return, ID, registration in Bucha and confirmed the face ID through the application. I was told that the documents were being verified, and still a year later they have not answered whether they have completed the authentication check! The whole year! Instead, they continue to drag out time.
In addition, the exchanger:
-hides the registration location
-the site lacks mandatory legal information
-there is no company address on the website
- the exchanger does not comply with the laws of which jurisdiction it is governed by
-the exchanger does not answer how long it will hold the funds
- the exchanger simply promises to contact and respond later and remains silent
-Exodus support refuses to help resolve the issue, although this is primarily their fault
-there are more than 80 financial claims in the bestchange rating, most of which are not closed
-bestchange management transfers the claims to neutral status and the exchanger continues to rob people, at the moment only the last two claims are active
-the exchanger clearly evades paying taxes
- the exchanger regularly blocks users under the guise of European legislation, in most cases without returning funds. At the same time, he continues to use the seized cryptocurrency!!!
-the exchanger is actually not European, but Russian, just like its management and support
-the exchanger did not show a drop of compassion, despite the severity of the situation
The lawyer is now preparing documents for Europol and more. Unfortunately, this cannot be done quickly, because I am fighting, defending Ukraine, and often without communication. In the meantime, I want to highlight this situation to protect users from these thieves!
03/14/2023
I wrote to exodus support. I was redirected to n.exchange support.
The exchanger required verification to complete the exchange.
03/15/2023
I asked to cancel the exchange and return the funds. Exodus, when you click on the SWAP button, never warned you that it was using third-party exchangers. I also did not warn that funds could be blocked.
And in general, at the moment I am a Ukrainian soldier and I am defending my country!
I would never intentionally contact an exchanger that robbed so many people!
I was told that to pass I still need to go through KYC.
03/17/2023
I explained the situation, that my house was destroyed by the war (Kharkov is even now being intensively bombed by the invaders), that I have problems with the Internet. And that I am in a state of shock, because they took my last money.
This didn't work.
Why didn't I want to go through identity verification? I come from Bucha. Since the beginning of the war he lived in Kharkov, because the apartment in Bucha was under occupation and repairs had to be done, for which there was no money left.
The n.exchange exchanger is actually owned by Russians. I thought that verification was dangerous.
04/08/2023
After a meeting with a lawyer, I finally passed the verification. Because The money must be returned at any cost, I simply have no other savings left.
Passed:
Face verification through a mobile application.
Documents proving identity and registration. The exchanger knows that I come from Bucha and did not show a drop of compassion!
Tax return for last year, confirming the legality of ownership of such an amount of money (at that time, 1 bitcoin was worth about $26,000).
Screenshots of translations, etc. I couldn't provide it for several reasons.
1. I bought bitcoin at an exchanger for cash.
2. due to constant bombings and confiscated savings, I had to move often and two phones were broken during this time
3. Since 2022 I have been a volunteer, and in 2023 I joined the army to defend my country and during this time I had one shell shock, which is why I experience some memory problems
The exchanger replied that the documents were being checked.
04/21/2023
I asked if the check was completed
The exchanger replied to wait
05/18/2023
They told me that the exchanger belongs to Oleg Belousov. Information about him will be below. I asked if the blocking was related to the fact that I am a Ukrainian volunteer? I also discovered that the Russian exchanger continues to exchange rubles, despite the sanctions imposed by the entire civilized world.
They told me that the documents were still being checked.
05/20/2023
I asked what the maximum verification period is and the laws of which jurisdiction the exchanger is governed by. I also asked where their office was located, because... There is no such information on the site.
They told me that the documents were being examined.
05/23/2023
I wrote that the examination is not a problem and that I am ready to communicate via video link if necessary.
The exchanger replied that he would report the result and continued to remain silent.
07/05/2023
After more than a month, I asked about the results of the audit.
The exchanger continued to stall for time.
08/14/2023
I asked again about the results of the check
And he said that I would contact the police
The exchanger again did not answer any of my questions and began again to demand screenshots that I do not have.
I draw special attention to the fact that they did not answer me about the results of the check! Although I provided enough documents, including a tax return from my bank account.
06.12.2023
I explained to the exchanger that I did not want to have anything to do with him, that I got it by accident from the Exodus wallet and that I had provided enough documents for KYC. I demanded the return of the bitcoin, otherwise I will describe this situation and file a statement with the police.
Why haven't you submitted it yet? I'm fighting to defend my country. Traveling out of the country is closed for men.
When the situation changes, I will definitely come to the exchange office with the police. Unless, of course, they have an office.
If it happens that I do not return from the war, then my relatives or a lawyer will come with the police.
The exchanger replied that he would convey the problem to the team and provide updates.
Another 4 months have passed since then...
What do we end up with? I was robbed. They don't want to return it. They are stalling for time.
I have confirmed my identity and am not hiding.
During this time, Bitcoin has grown. And I really need it to restore my home and help my loved ones. I'm afraid that they won't give it to me. And I’m afraid that they may pay it back at the rate that was at the time of blocking. Although the conversation was about canceling the exchange and they are obliged to return 1 bitcoin and not USDT. And this has been going on for a whole year.
These were my last savings, now I only have a small military salary left.
I would be glad for any help in resolving the issue!
some information for other victims:
Oleg Belousov
Born in 90, from the Russian Federation, also has Israeli citizenship
https://www.youtube.com/watch?v=zDk3xE3ZvzICompany in Lithuania
https://rekvizitai.vz.lt/ru/company/nexchange_solutions/Participation in 4 companies
https://find-and-update.company-information.service.gov.uk/officers/p2x2l_jjjyWaewLoGhBMxUjooDU/appointmentsAddress in Germany
https://uk.linkedin.com/in/beoleg?trk=people-guest_people_search-cardhttps://www.bestchange.ru/nexchange-exchanger.htmlNegative review. Yesterday we deceived a person on a course for $6,000 under the guise of KYC.
And behind it there are many more claims that are simply transferred to neutral status by the bestchange administration.
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