Hey,
Everyone, thank you for massive feedback we had in the first days. Truly amazing. Once again sorry for the spamming, will not happen again.
I asked my colleagues to clarify some questions that were raised here. I hope my post will be helpful.
1. KYC. Only basic KYC info is required. We have additional levels for further verification that can be requested from user after they have registered based on internal processes and triggers.
2. All deposits must be wagered at least once before requesting a withdrawal.
3. Core wallets can be used for crypto transactions as well. We will revise the clause mentioned and update accordingly.
4. Clause 3.8.26 will be revised and adjustments will be made.
5. Regarding underage players. Customers are required to enter their personal details (including date of birth) before being able to place any bets or make any deposits. We do not allow anyone under 18 to gamble on our website and if any such activity on an account is detected, the relationship between the customer and the operator is considered null and void.
6. We do not have a clause on the website that specifies the actual minimum and maximum amounts we have available, these amounts may change in time. We currently do not impose any minimum or maximum amounts for crypto deposits. Our minimum and maximum amounts for withdrawals are visible when requesting a withdrawal on our site. We do have a clause for maximum withdrawal amount per day (3.8.25) that may be imposed when requesting a larger withdrawal.
Since we are a hybrid Sportsbook and allowing FIAT currencies in some regions, we try to have as universal rules as possible. Sometimes it's not the best solution.
Thanks to the feedback we were able to amend some of our clauses and look into the improvements.