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I am having a hard time understanding what you mean here, what happened to your 'main mailbox'. Were you hacked or something? Can you try to be more explicit about what happened, you might even get better suggestions from members here, to avoid a repeat in the future.
They will certainly not publicly present here the details of how their email server was hacked. This would probably only bring more complications in the future. We, as observers from the side, do not have to know everything that happens in the background. Yes the mailbox has been hijacked 🫤.
Things like this are one of the reasons why many refrain from providing KYC everywhere. Data can easily fall into the wrong hands. We have seen similar cases even with much more reputable (at least at that moment) services, so it is very difficult to trust some beginners. At the moment, we haven't received any emails yet. The email address is only for help and support requests related to order numbers, transaction numbers, and cryptocurrency addresses. Additionally, once the issue is resolved, we will delete the emails after 2 days. Documents should not be sent to this email address as we do not handle AML/KYC procedures. If a user accidentally sends documents to the email address, they will be deleted. We understand that gaining user trust is challenging, but we assure you that this situation will not happen again. |
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The main mailbox we use, we have decided to close the topic to avoid a major problem and take the domain offline.
We contacted the email provider and retrieved the mailbox.
Regarding the data, no theft was committed.
I am having a hard time understanding what you mean here, what happened to your 'main mailbox'. Were you hacked or something? Can you try to be more explicit about what happened, you might even get better suggestions from members here, to avoid a repeat in the future. Yes the mailbox has been hijacked 🫤. |
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I was about asking why you deleted the op, changed it to 'removed' and now it is back up again, but i found my answer in your edited op: Please note that we recently suspended the entire service 😔.
We had an attack 😓, but the issues have been resolved. Sorry, can you share with us what kind of attack it was, and what measures you have taken to ensure such a thing does not happen again. It takes time to build customer trust, but it would be faster if there are no issues such as this. Welcome again. Especially to a newly-launched exchange, transparency is very important. That's a matter of integrity. To just say you were under attack but it has since been contained keeps the users guessing. That's treating them poorly. It's as if you don't owe your users any explanation at all. It might be a small thing to you but it's a big thing to those who've entrusted their money on your platform. Users are left hanging as to what really happened. They're confused. And it makes them question how solid your security is, as to whether their funds are secure under your custody. The main mailbox we use, we have decided to close the topic to avoid a major problem and take the domain offline. We contacted the email provider and retrieved the mailbox. Regarding the data, no theft was committed. |
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We take note of your opinions ✍️ and we try to correct them as best we can to enlighten users.
Yes, we use an external API.
All your suggestions help us if you wish to share any correction please let us know 😊.
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We have updated the rules.
The user can request the return of these parts if he does not want to submit to KYC only in case it should not be the case of illegal, criminal, money laundering or hacking activities as described in our rules.
Okay. That seems good to me. Let's say I wanted to exchange some BTC for USDT, which I received from a mixer to protect my privacy, and currently, it is in my wallet. Later, the mixer was seized for some reason. But I received my money before the mixer was seized. Do you consider such funds to be tied to any illegal activities? There are a lot of forum members who have received their signature campaign funds from the mixers. But later, their service was seized. Do you consider this Bitcoin as illegal? How do you identify illegal money? Is there are other criteria besides blacklisted addresses? Let's say if you exchange your BTC for USDT and it comes straight from a mixing service, there may be a KYC request triggered. On the other hand, if you have already exchanged your BTC on another platform with USDT and you wish to exchange your USDT into BCH again with JokerChange, KYC may not be required. It all depends on the number of scores if one of the previous addresses is already blacklisted, as described in our AML/Rules. We have updated the rules.
The user can request the return of these parts if he does not want to submit to KYC only in case it should not be the case of illegal, criminal, money laundering or hacking activities as described in our rules.
OK, this is a good direction, but there shouldn't be an "only in case" condition. There should not be any condition that you keep someone's money, just return it if you don't want to accept it in exchanging order. You are not the SEC, or the FED, nor are you in charge of such things, plus it is a susceptible issue and it is very difficult to decide with certainty whether the funds came directly from some fraud activity or were only part of something illegal in the past. We already have many instant exchanges and with most of them there is a risk of funds being blocked at some moments, if you would avoid this scenario it would make you stand out from this group. You can still use JokerChange without KYC and exchange your cryptocurrencies without any problems. We understand that it can be frustrating when a KYC can be triggered at any time. Many exchanges are the same and can request KYC, such as ChangeNow, ChangeHero, StealthEX and Changelly.
We all have the same system, and we have our own as well. |
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Hey, welcome to the forum. First, you need to know, don't make a new post consecutively for each reply, it can all fit in one post. At the same time, it is also against the rules of the forum. However, if a person sends cryptocurrencies listed in a blacklisted database or the transactions appear suspicious and related to suspicious activity, JokerChange will automatically verify the funds and request KYC.
Yes, some users can be automatically blocked by KYC even if they are not linked to this, in order to maintain control and prevent some users from using the service to launder money.
Why don't you just refund the funds back, instead of blocking them? The policy of freezing funds is certainly a bad decision, and the user should have confidence in you to give you their personal information and explain where the funds come from. For me, this is too much for someone without a well-known reputation, you can hardly deserve a recommendation. btw. don't compare yourself to Binance, you are not the same type of exchange service. We have updated the rules. The user can request the return of these parts if he does not want to submit to KYC only in case it should not be the case of illegal, criminal, money laundering or hacking activities as described in our rules. |
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Hey, welcome to the forum. First, you need to know, don't make a new post consecutively for each reply, it can all fit in one post. At the same time, it is also against the rules of the forum. However, if a person sends cryptocurrencies listed in a blacklisted database or the transactions appear suspicious and related to suspicious activity, JokerChange will automatically verify the funds and request KYC.
Yes, some users can be automatically blocked by KYC even if they are not linked to this, in order to maintain control and prevent some users from using the service to launder money.
Why don't you just refund the funds back, instead of blocking them? The policy of freezing funds is certainly a bad decision, and the user should have confidence in you to give you their personal information and explain where the funds come from. For me, this is too much for someone without a well-known reputation, you can hardly deserve a recommendation. btw. don't compare yourself to Binance, you are not the same type of exchange service. If the cryptocurrencies are related to terrorism or criminal illegal activities and the user does not want to undergo KYC, the cryptocurrencies will be confiscated and frozen without the possibility of recovering them. We are very new and have nothing to do with Binance, we absolutely do not compare ourselves to Binance. Yes, we will do our best to answer correctly. Sorry for the messages. We didn't think it was possible to gather all the messages to make one ^^. --- We will put a short video 🎬 presentation of the JokerChange exchange that will show the stages of the exchange. We have taken note of your comments ✍️. Some of them have been taken into consideration, while others have not. |
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There is a limit on JokerChange.
Maximum of 88.66 USDT (TRX) = Maximum of 88.66 BTC.
This means the exchange does not accept the above amount.
This is what I am suggesting Maybe you should indicate the minimum and maximum limits right below the "you send" box instead of displaying them in the "You receive" box to avoid confusing a trader, especially someone new to your platform? Let the "You receive" box display only the amount of coins the trader is going to receive Don't worry, on the exchange page, the user will not be able to exchange if the amount exceeds this amount. When the user clicks on the "Start exchange" button, nothing will happen. The exchange does not support segwit format yet, we may add it in the future so users can pay less network fees.
Any particular reason why you don't want to implement it now? If you are going to be successful in the industry, so many of your customers are going to request you support segwit addresses for deposit. Concerning the addresses we use those of the exchanges so yes the addresses may have already been used.
It's like most cryptocurrency exchanges available on the market.
I know you have not advertised your service as a privacy one, but i believe it is still important that you provide a unique and one-time input address for deposit, so you get to attract customers that care about their privacy. We take note of this ✍🏻. Yes, it is for a particular reason. For the moment, the SegWit addresses and the legacy addresses must remain separate. What country you are based in or having a licensed for regulatory compliance for you to ask KYC for AML? If you are not licensed platform as i didnt see any info on your site, whats the purpose of asking KYC?
We do not, under any circumstances, wish to be involved in money laundering or criminal activities. We follow the laws described above and in our rules/aml. Welcome to the forum JokerChange!
The first thing I noticed is your ANN banner is not clickable. Just edit it and add your website URL so everyone can click on the images to check your website. I have checked your website already and am amazed by your exchange options. Not only a lot of cryptocurrency but a lot of networks as well. I am being honest, but only a few websites have that many cryptos with that many networks.
But I am curious to know more about your AML/KYC policy. Do you ask for KYC from all your users or just for suspicious users? Is there any limit like you ask for KYC if a user exchanges 5K USD or something like that? FYI, people do not want to use centralized exchanges for a reason: KYC hassle. If instant exchanges ask for KYC, why people would choose them over exchange like Binance?
Thank you for your comment 😊. Do you ask for KYC from all your users or just for suspicious users? JokerChange does not require KYC from all users. Of course, you can exchange without KYC. Binance requires KYC and an account to exchange cryptocurrencies directly. At JokerChange, you do not need an account and can easily exchange your cryptocurrencies without sending KYC directly. However, if a person sends cryptocurrencies listed in a blacklisted database or the transactions appear suspicious and related to suspicious activity, JokerChange will automatically verify the funds and request KYC. Yes, some users can be automatically blocked by KYC even if they are not linked to this, in order to maintain control and prevent some users from using the service to launder money. |
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Welcome to the forum, in your AML & KYC laws, you say you can confiscate coins pending investigations if you consider the tx to be suspicious, do you mind sharing what could constitute a suspicious tx according to your policies, i believe this would help your prospective customers decide what they should and shouldn't do when they want to use your service.
Thank you for your assistance 😊 We strive to provide detailed explanations in our policy. For instance 👉🏻 Addresses that have been mixed, addresses reported in abuse records, addresses with a high suspicious transaction score that have been reported multiple times. Addresses associated with hacking and terrorism that are blacklisted. I took a quick look at your exchange and one of the things I have noticed is that you use bitcoin legacy addresses for deposits. It's recommended to use segwit addresses not only because the cheaper transaction fee but also because using legacy makes your service looks outdated.
I also noticed that the provided btc address isn't a new one and it has many transactions! For privacy reasons, it's advisable to provide a unique address for each order.
The exchange does not support segwit format yet, we may add it in the future so users can pay less network fees. Concerning the addresses we use those of the exchanges so yes the addresses may have already been used. It's like most cryptocurrency exchanges available on the market. Thank you for your advice 🙂 we will take note of it ✍🏻. What country you are based in or having a licensed for regulatory compliance for you to ask KYC for AML? If you are not licensed platform as i didnt see any info on your site, whats the purpose of asking KYC?
We do not, under any circumstances, wish to be involved in money laundering or criminal activities. We follow the laws described above and in our rules/aml. |
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There is a bug in your exchange page
When I enter that, I want to exchange 10 BTC for USDT (TRX). According to the exchange rate, it shows that I will receive 669120.687466 USDT (TRX). When I enter 100 BTC, it shows that I will receive a maximum of 88.66 USDT (TRX)
Please correct this.
We take note of your comment, thank you for letting us know. There is a limit on JokerChange. Maximum of 88.66 USDT (TRX) = Maximum of 88.66 BTC. This means the exchange does not accept the above amount. |
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Project stopped for the following reason: not enough customers, the site is not attractive :-\.
We hoped to attract customers, unfortunately given the conditions and the KYC which is not appreciated by users, we prefer to suspend JokerChange while waiting to return one day to a new method without KYC.
Thanks for joining in the early days and contributing with JokerChange, it's a great community on BitcoinTalk.
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