Well AskGamblers got back to me and basically told me that it's not something that they can investigate and that i should contact a "regulatory body or appointed ADR for any possible further assistance".

I also left a 1 star review on TrustPilot and betpanda quickly got in touch with me for "additional informations", i gave them my contacts, they never got back to me. I also couldn't help but notice that the BetPanda account has been active on this forum in the other Betpanda scam thread but has ignored this one.

Overall, i am none the wiser as to why my account was actually closed and BetPanda ghosting this particular situation across multiple apps/websites doesn't exactly feel me with confidence that they didn't just scam me out of 1.5k $.

Sent you a PM with the relevant info i have!


As far as my situation, i'm sure making Betpanda budge is going to be quite a challenge but i figured that either:

- I'm getting scammed and it's worth documenting everything so that other Betpanda users are aware that things like this might happen.

- I have somehow done something wrong and i would love to know what to prevent any other situation like this from happening on other sportbooks.

Thanks for taking the time to post here, i appreciate the help!

Here is a screenshot of the relevant betpanda email : https://ibb.co/mF2n3TRz


I have tried to contact Betby a couple times through their contact email (info@betby.com), both of my mails have gone unanswered. I also asked Betpanda support if they could help with contacting Betby, no answer there either.

In fact if anybody has any contact info to get in touch with them, that would be much appreciated.


As for AskGamblers, i submitted a complaint just now.

At the end of last month, Betpanda closed my account and seized all my money with no explanation, i reached out to them and they told me this :


"We are getting back to you regarding the complaint which we received on 31th of August, 2025 regarding your account closure.

After investigating the matter, we can see that the closure is in line with our Terms and Conditions, as is the confiscation of the funds on the account.

We don't have any obligation to divulge more detailed information under these circumstances, but for the sake of clarity and as a gesture of goodwill, please find the breached clause below:
 
5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

As you can see, the betting techniques which you used breach the above and as a result, the funds were retained. Regardless of whether the bet(s) won or lost or who the games were recommended by or any details such as this does not matter, when and how the bets were placed does.

Please note that all investigations of this nature are initiated and carried out by our Sportsbook provider, not by us. They inform us of the outcome and then action is taken as per our Terms and Conditions as deemed appropriate.
In this instance, what raised the suspicions of our Sportsbook provider were bets that targeted early pre-match bets and line falls. You are of course welcome to contact the provider Betby to contest the outcomes of their investigation if you wish.

Betpanda Disputes Team"



Obviously i don't have access to my betting history anymore but i used to check new bets 2-3 times a day and then just bet on the lines i like, hardly any kind of an elaborate strategy that would be against TOS. On top of that, i maybe placed 15 bets total on betpanda in august, most of them in the 10$ to 50$ range and maybe 3-4 in the 100$ to 150$.

I have been unable to contact Betby to get any further clarification and the betpanda support has gone silent aswell.

It seems to me it would be pretty easy for Betpanda/Betby to provide betting & connections logs showing that i "targeted early pre-match bets and line falls" and this just looks like a convenient excuse to take my crypto while getting rid of an account that run up 80$ into 1.5k$ (altough half of that was just the crypto market going up).

I'm not sure if anything can be done to resolve my case but atleast it is worth documentating that betpanda can and will close accounts and confisquate all winnings while providing little explanation and no evidence whatsoever.

Well, they paid my last withdrawal that i mentioned a few posts earlier after ~3weeks but i am now attempting to get most of my money out of nitro (~35 mbtc) and my withdrawal is still in "final review" after 1 month.

So the pattern of slow paying or possibly not paying at all is still very much a thing at nitro...

My nitro experience in the last couple years has been actually pretty good up until about a month ago, they restricted my betting limit to 0.1 mbtc which i guess is within their rights but now they are also dragging their feets when it comes to processing withdrawals much like what has been documented in this thread.

Last withdrawal took about a week at the beginning of the month and i have another one currently sitting unprocessed for the last 10 days.