Thank you everyone for responding, I have now opened 2 Bitfinex tickets and haven't heard from either, so a little heads up there from me about the kind of service you can expect from Bitfinex.

Thanks again!

I had some bitcoin in my Bread wallet (iOS), I found the Settings>Advanced>Withdraw BCH option and selected it and chose scan QR code, I then went to my account on Bitfinex and scanned the bitcoin wallet address by accident. So my Bitfinex shows as empty, and when i go to my Bread wallet it shows a transaction ID. When I try to send BCH again it says "ERROR" it has already done it.

So I went to Blocktrail and pasted in my transaction ID, and it shows the 'in' and the 'out' - yet the out is to a BTC address. If I paste that address into blockchain.info it shows empty with 0 transactions. Both the BCH and BTC wallets on the exchange show as empty.

So my question(s) are; has this BCH disappeared? Is there any way to retrieve it? If it has gone, where has it gone?

Any help or guidance appreciated! 

Thanks.

I notice nearly all these loges have CH on them yet in your heading you have [XCH] - should it be XCH on the logo? or CH? thanks!