Withdrawals taking an absolute age, getting stuck. Customers being met with messages such as you're not verified when they are.

Terrible customer service.

Is this all a deliberate tactic so thousands of crypto-currency holders don't move their assets out? What use is an exchange if it's not asset rich?

You all make me laugh!!! I get that MEW has been highly trustworthy so far but I'm coming from Mist where I have to upload my existing JSON key file and enter my private key password to a web server. Why are you all so sure that those details are not being captured and saved on web server disk somewhere and/or being re-routed for some big cash grab some day? I'm playing devils advocate here, of course. I have a lot of ETH and cannot trust MEW or anything online.

I don't understand how people can say this. I get that MEW has been highly trustworthy so far but I'm coming from Mist where I have to upload my existing JSON key file and enter my private key password to a web server. Why are you all so sure that those details are not being captured and saved on web server disk somewhere and/or being re-routed for some big cash grab some day? I'm playing devils advocate here, of course.

Just google Ethereum mist problems and see how much noise there is out there. The UX around Mist is frought with pain and confusion.

How can ethereum.org link to the Mist client on their home page? This client is not designed for the average user. It often needs CLI tweaks to make it run properly. The GUI which is supposed to be invoking GETH on start up, often ends up in massive sync loops but if you launch GETH first and sync up, then launch Mist, it's OK. WTF??? Currently a big percentage of the community is facing sync problems. The devs think they've cured it by designing a "Lite" client, which is still in beta (a year later). Lite appears in the CLI help as "depreciated" - wow, that's just crystal clear isn't it? Once enabled, you lose your wallet information because it doesn't look for the existing files. The noobs must freak at this point. You try to disable "Lite" client only to find you can't. There's no option. The only way is through a text file edit, not documented very well. Yeah, read that again.

Again, just follow me through with this to understand how poor the UX is.... say you're an existing full node user (because that was the default installation setting) and you've got a wallet with funds. You're having sync problems and decide to do away with the full node. The minute you switch on Lite client, Mist behaves like a different application disregarding your previous wallet files. This gives the impression your money is gone. Oh and you can't import an existing wallet either (option greyed out) so all you can do is transfer to a new wallet which you created inside Lite client (two applications in one, just you never get that impression).

Explain to me how this can be acceptable if we want ETH to become a true competitor? Why is this shit, the official choice of Ethereum? It makes no sense to me. If I wasn't semi computer literate I would've deleted my key files by mistake a long time ago in an effort to install and reinstall this client to make it work properly. I wonder how many got rid of important files only to then tell there friends Ethereum is unreliable, don't use it! Don't these guys want to make things easy? People are going to compare the ETH experience to the BTC or LTC experience. Those official wallet applications just work out of the box with no fuss. So why can't Mist? Mist is not fit for purpose, I urge the community to get it's act together to make something else the official wallet application. Just look at the way Exodus is designed. That's what people want in order to feel like they are doing something mainstream and not something extremely experimental and dangerous.

I'm yet to hear of any praises relating to Mist. Thanks for listening.

Hi all,

I need to move from Mist which is a complete pile of garbage (syncing nightmares that cannot be resolved in any way including using LITE client). I don't understand how the community can feel comfortable about uploading a keystore file then entering a password to decrypt the private key on MyEtherWaller.com. Or are we talking about using the local version here only? 

1.) You uploaded a file, how do you know it's not saved for all posterity?
2.) How can we be sure a rogue/under duress developer doesn't modify the code to send all uploads to a special account somewhere?
3.) How do we know that password we entered isn't saved in the same way too.



Please tell me I'm missing something! Thanks

This issue persists despite the various upgrades. I have a top spec machine with an SSD hardrive and a 100Mb internet connection (London based). Mist has behaved like this from day one and it did the same thing on a slightly older machine too. I'm running the latest v0.9.3.2075.

Yes, wiping the block data and starting afresh resolves it (I get a fast sync) but give it 2 weeks and it's on a slow-go again. Updating 2 weeks of chain data can take an entire day on a 100Mb connection. I'm sure it would behave the same way with even a 10Mb connection and the problem is the way it's handling the data.

Check out the video which shows the snail-pace sync:

https://youtu.be/HqEyog_Ueo8

What is the attraction of using any other wallet system? I don't get it. Get a good computer, run the NEM web service, back up the wallet, encrypt it, put into an email or save it onto 2 USB keys and hide away under the floor boards.

Question: How many coins would an average investment of 100,000 NEM produce in a month? Is there a formula we can apply or is it completely up to the wind? Thanks

DarkLvr. 2 weeks for you, 2 months so far for me to get advanced verification so I can move my shit out easily. Not at a rate of 2,500usd per day like I'm currently being forced to. I realised how shit they were a while back but I'm stuck. This is a deliberate policy of preventing people moving out.  It's the smaller cases which are being dealt with quicker by them not the bigger more scarey ones. More coins for them to play with the longer they have them. Crooks.

They are drowning in/deliberately delaying the handling of support requests going back 2 months. The community has lost trust. I'm sure others like me fear a big grab/run. Because of them I can't transfer my NEM to my own personal wallet right now. Just scour through twitter and Reddit. Thousands suffering. I have thousands trapped and the desire to trade more is zero right now. If anyone reading this knows the owners or employees please talk to them. They are destroying all faith in altcoin trading. The community needs to pic up a big stick and get them to clean their shit up. Total f*ckwits.

Yes, my concern is primarily key logging.

This is less about brute forcing private keys and more about hijacking a wallet application. In 15 minutes I could write a macro that can learn and replicate mouse clicks and keyboard entries in relation to an established GUI design. Now I have all I need in order to hijack a wallet application and make a quick and highly automated payment. Why should I be able to write a macro/keylogger with the piece of mind that if it worked on my test rig it might work on the PCs of victims? We are concerned with securing the data yet we make no attempt to safeguard against something that could simply take control and drive the application in the wrong way? That was the point.

I believe we are on a dangerous path if we continue to design PC and mobile based wallets in the same way that traditional desktop/mobile applications behave…..with high predictability. Hackers all over the world are studying how each wallet works and are developing hacks for them. Even a 10% success rate is bad news for the entire future of cryptocurrency.

I'm going to make an analogy here to get my point across. When an uninitiated thief breaks into the house of a security conscious homeowner, he has no idea where the valuables are kept. Experience will lead him to look through the usual places but the reality is that he has a near- infinite amount of places to search through in the short amount of time he has. The homeowner did not consult with a public body on where best to hide the valuables and neither did they purchase a “where to hide your valuables” blueprint from the local department store. All of which would’ve given the thief that extra edge. The homeowner used their own near-random selection processes to best determine how and where to hide the valuables. The homeowner not only wrapped the valuables up in a disguise (encryption) but determined the location and the steps taken to get to that location (.exe name, location, look and feel of the GUI interface). During his planning, the thief had no ability to determine the exact location of the valuables. Heck he didn’t even know what to look for because the valuables, would for sure be disguised. This is how we need to approach the design of digital wallets.

We need to introduce a concept whereby the end user effectively designs the name, address, look, functionality and behaviour of a wallet. Wallet hijacking is destined to become #1 most prolific type of online crime. I feel the best way we can combat this is to reduce the predictability factor. Empower the end user to design their own wallets by developing tools that make it easy (Studio concept)