eXch is a trusted exchange, you don't need to worry about your funds. I hope you downloaded the letter of guarantee in case it is needed later.

Earlier, there was also a problem with their Ethereum node, then it was resolved in a short time, I assume that it will be the same this time as well. Obviously, there is a problem here, but I believe that eXch is also aware of it and that they are working on the complete elimination of the problem.

They are aware about the current issue and working on it:

If you need your funds asap, sometimes you have a button in your order, that gives you the possibility to do an automatic refund. Not sure if it is the case for you.

You should open a support ticket, they usually solve them quite quickly.

When my clients in other places have an issue with me and they talk to me, I don't make them wait for weeks for an answer unless I explicitly tell them ahead of time first.

And speaking of which - you still haven't authorized my refid or even bothered to reply to my support ticket after the SYSTEM message. So why don't you try doing that first. I'm tired of waiting in the dark for my money.

Edit: here is proof for all this:





You said you are going to "fulfill our part of the deal". Do it then.