I dont like that at all
Compared to many other casinos this are very strict rules, and they should have more relaxed rules for good old bitcointalk members.
I remember few years ago they had similar rules and that always pushed me off from using them as one of my regular casinos.

How you can look into your records if you dont have my email or user name??? You can see both on picture now...

from Start: 8.12.2017. im receive bonus offer email : "You have Bitcoin in your account, Return today to get a 10 mBTC casino bonus"
here is picture:
Click here to view image

Than i login, withdrawal 0.2BTC for confirm my withdrawal address work what you can se on transaction:
https://www.blockchain.com/btc/tx/6bc33804cb82568d77101483627ec68c3c841ce97de97bab2453a8772a4651ef
and on picture
Click here to view image

Than i try login and withdrawal rest but my account is block for KYC.(also email on picture)
After that Im try many time, send all what you want, chat but cloudbet always respond with we back when finish... pass few years, than i complain here first time and you go away for 4 years
hope you not gone again ..

Can you tell me is there any way to contact support with live chat?
I received email explanation and It appears that I didnt play real Premier League but some EPL Simulated Reality League  
I didnt know this competition exist and I think cloudbet should work more on making clear difference from real leagues.
Now I added Premier League and other top league as favorites to avoid this from happening in future.

Hi Cloudbet, thanks for engaging and responding to some queries brought up with in the community

Mine is regarding the recently concluded Pragmatic play summer tournament. Initially (when the tournament was running) one was able to see a clear leaderboard with points amassed, initials of Usernames and the positions but today on checking out, all I see is TBC?
What is the reason for this?



Link: https://www.cloudbet.com/en/tournaments/GdxcoZgBMtIUk_qrWbiJ/GtxcoZgBMtIUk_qrWbiO

That means you have to multiply your free dogs by 10. You can't withdraw it if it is below 100,000 dogs? I've had an account on Cloudbet since 2018, but unfortunately, they didn't give free dogs tokens to old users. Hopefully, they'll have a promo like this or something similar to encourage old users to play on their platform again. Months ago, they held a slot multiplier contest here on Bitcointalk (games and rounds board), but it was never followed up with another one. I guess they're focus now on telegram.