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Please help me I'm using a translator so please forgive me if there are any mistakes in the text Please help me if you work at a casino I'm a Japanese player This time my big withdrawal of 17,000 euros of winnings was rejected at Bullsbet.io Casino https://bullsbet.io/ja. The reason is that the withdrawal was rejected on multiple accounts. This is a ruling by Casino Guru Dear hirokann0525, I have now received the necessary information and evidence to understand the whole situation and the actions taken by the casino team. Unfortunately, after collecting all the necessary information and evidence, I dismiss this complaint as unjustified as it violates the casino's terms of use. Multiple accounts are linked to the same IP, device, cookies, etc. All accounts had bonuses redeemed and the same or very similar bets made on the same games, so it cannot be considered a mere coincidence. The casino has a very strict policy regarding cases where multiple accounts are used like this. As an independent organization, we have thoroughly investigated all information and evidence and made sure that the actions of the casino team comply with the established rules. If necessary, you can appeal our decision and escalate your complaint to the licensing authority, but we inform you that we cannot provide any further support in this matter. Please inform us of the decision of the licensing authority at michal.k@casino.guru. We are sorry that we cannot help you further this time. If you have any problems with this casino or any other casino in the future, please feel free to contact us. We will do our best to help you. Thank you. Michal Casino Guru I have been playing online casinos for 3 years and have played with about 150 companies, but this is the third time I have been suspected of multiple accounts. The last time was because I accidentally used public Wi-Fi. From that experience, when I play at a new casino, I try not to use public Wi-Fi, let alone my home Wi-Fi. This time I only used the internet line of the company I have a contract with. The casino was updating its system during the week I was playing, which caused various troubles. In my case, the wagering requirement was reflected only at 50% instead of 100%, and suddenly I could not play the game, and I could not even log in to the casino. I have been playing for 3-4 months, but that week was the first time I had a problem. I immediately reported the problem to the casino, but since the bonus only expired in 48 hours, I continued playing without waiting for a reply. When this problem occurred, I consulted with an acquaintance who works in affiliate and casino, and he said that this casino was most likely a "system error". He also said that the system often mistakenly detects multiple accounts, especially when playing on an iPhone. I was using an iPhone. Does your casino use "casino's own tool" or "external tool" to detect multiple accounts? I think Bullsbet.io Casino https://bullsbet.io/ja used "casino's own tool" this time. I think the problem this time was a system error caused by "casino's own tool". . I can't accept that it would be unfairly confiscated like this. Also, this casino has good reviews, but I'm wondering why there are so many cases of fraudulent confiscations from multiple accounts. I don't think it's just a coincidence. . https://www.reddit.com/r/onlinegambling/comments/19fcjmr/listen_to_my_story_bullsbetio/Please help. me Thank you in advance. |
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This is one strict measures about casino finding out you are using multiple account to access their platform and abusing their bonus or any form referral bonuses from their site. Like you said, they always have strong detective mechanism that helps to monitor every single account to make sure they don't violate their terms and conditions, and in this they don't usually list it to the gamblers because that is the most valuable part to them and they used it against gamblers.
[/quote]
That's not what I want to ask.
Bullsbet Casino has had many "system errors." This indicates that they are not being detected normally.
Is there anyone in authority who can contact Bullsbet Casino directly? Please help me.
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I think the casino probably uses their own "multiple account detection tool". I don't think they know about the existence of excellent external tools such as "Chainalysis Reactor". Is there anyone among you who would like to contact https://bullsbet.io/en and negotiate? I will pay a success fee. Thank you in advance. |
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Dear hirokann0525, I have now received the necessary information and evidence to understand the whole situation and the actions taken by the casino team. Unfortunately, after gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts linked with the same IPs, devices, cookies, etc. All of the accounts took advantage of the bonuses, the same or very similar bets were placed in the same games, which can’t be considered as just a mere coincidence. Casinos have a very strict policy regarding multiple account cases that have been used in this way. I can assure you that we, as an independent party, have reviewed all the information and evidence thoroughly, and the casino team's actions were according to its established rules. While you are welcome to express your disagreement with our decision and escalate your complaint to the licensing authority if you choose, we regret to inform you that we cannot offer any additional assistance regarding this matter. Please let me know how the licensing authority decided at michal.k@casino.guru We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, and we will try our best to help. Best regards, Michal Casino Guru |
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Please share my problem here! I'm really struggling
Why is this thread happening? I can't do it even if I change my device, browser, or account.
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Please help me For some reason, I can't create a new thread from my account, so I'm posting here. I'm using a translator, so please forgive me if there are any mistakes in the text Please help me if you work at a casino I'm a Japanese player This time, a large withdrawal of 17,000 euros of winnings was rejected at Bullsbet.io Casino https://bullsbet.io/ja. The reason is that the withdrawal was rejected by multiple accounts. This is a ruling by Casino Guru Dear hirokann0525, I have now received the necessary information and evidence to understand the whole situation and the actions taken by the casino team. Unfortunately, after collecting all the necessary information and evidence, I dismiss this complaint as unjustified, as it violates the casino's terms of use. Multiple accounts are linked to the same IP, device, cookies, etc. All accounts had bonuses redeemed and the same or very similar bets made on the same games, so it cannot be considered a mere coincidence. The casino has a very strict policy regarding cases where multiple accounts are used like this. As an independent organization, we have thoroughly investigated all information and evidence and made sure that the actions of the casino team are in accordance with the established rules. If necessary, you can appeal our decision and escalate your complaint to the licensing authorities, but we would like to inform you that we cannot provide any further support in this matter. Please inform us of the licensing authorities' decision at michal.k@casino.guru. We are sorry that we cannot help you further this time. If you have any problems with this casino or any other casino in the future, please feel free to contact us. We will do our best to help you. Thank you. Michal Casino Guru I have been playing online casinos for 3 years and have played with about 150 companies, and this is the third time I have been suspected of multiple accounts. The last time was because I accidentally used a public Wi-Fi. From that experience, when I play at a new casino, I try not to use public Wi-Fi, not to mention my home Wi-Fi. This time I only used the internet line of the company I have a contract with. The casino was updating its system during the week I was playing, and various troubles were occurring. In my case, the wagering requirement was reflected only at 50% instead of 100%, and the game suddenly became unplayable and I couldn't even log into the casino. I've been playing for 3-4 months, but that week was the first time I've had a problem. I reported the problem to the casino right away, but the bonus only expired in 48 hours, so I continued playing without waiting for a reply. When this problem occurred, I consulted with an acquaintance who works as an affiliate or casino, and he said that this casino was most likely a "system error." He also said that the system often mistakenly detects multiple accounts, especially when playing on an iPhone. I was using an iPhone. I think casinos use a system to investigate multiple accounts, but how about your casino?  I think the problem I had this time was due to a "system error." I can't accept that it will be unfairly confiscated like this. Please help me. Thank you in advance. |
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Please help me https://www.cosmoswin.com/casino?lang=enI'm a Japanese player I'm using a translator so my English is incorrect Sorry I had my unjust winnings confiscated by the casino. This casino had a "CEG" license when I submitted my complaint, but it was later changed to a "GCB" license. My complaint was approved by "CEG" and they started to resolve the complaint, but after two exchanges with the license, I suddenly stopped hearing from "CEG" and 40 days have passed. I sent several emails to check the situation, but there was no reply. Also, I have not received a reply to "CEG" general inquiries, but only to the email address I used to submit the complaint. If I make an inquiry to another email address, I receive a reply within about 24 hours. Why does "CEG" not reply? ! Please tell me. ↓↓↓ This is what I submitted to "CEG"'s complaint form I deposited $10,000 and told the live agent that I applied in advance for a 50% cashback up to a maximum of $20,000 before playing. I played $1.40 x 25 spins on slots and $10,000 x 1 play on live blackjack, winning a total of about $19,503 and tried to withdraw the money, but they said it was money laundering and that my winnings were confiscated! When I tried to withdraw the money, they only refunded the amount I deposited! I asked for the full refund of my winnings of $9,503. I had confirmed with the live agent multiple times in advance that I could withdraw the money if I played 1x the amount I deposited. There are no restrictions on all cash plays, and you can get a cashback if you play 20 times or more! There are also extreme fluctuations in the payout! For example, playing $1 baccarat followed by $10,000 baccarat, etc. I confirmed this multiple times with the live agent. I cannot tolerate them cheating players with attractive bonuses. I asked for the full amount of my winnings of $9,503. |
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Where is the CEG representative
in this location
Please tell me where the representative is
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Does "CEG" not intend to resolve complaints anymore? I sent an email yesterday but no reply.
When will "GCB" start handling complaints? Early 2025?
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Thank you for your opinion🙇
What I want to know most is why "GCB" does not reply to emails sent to the casino's complaint email address! For over 40 days
"GCB" does reply to emails sent to other email addresses
Also, as I said before
What happens if the license is changed during the complaint?
Because they don't handle complaints? I've brushed upon it on the neighboring thread of the neighboring board, complete with a snippet of a statement they made that they're currently not open to a mediation between customers and business. [...]
@Holydarkness What is this??? A sound advice? I'm sorry my English is not good. I understand all your points But you don't understand mine |
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Take this as a lesson and stop gambling in bad-reputation casinos, if you see the feedback on trustpilot you will find posts like the next one: Very very bad casino they don't pay money when you win .
Deposit very fast but withdrawal very bad .
They stole money people So, the next time that you are ready to make a $10k deposit, it is worth reading a little more about where you will put your money and who you are trusting, because casinos can take any excuse for old users' money and there is nothing that we as users can do, because their rules and their ToS are bullet proof. To be fair, Trustpilot does not even offer reliable reviews on casinos and bookies, anything related to money or cryptocurrency in general should not be trusted on that webpage, I have seen how it has been relentlessly used by shillers to try to elevate the reputation of scams casinos, and there are a lot of reviews which are thrown at casinos ,(which are considered to be in the top of trustworthiness) because of gamblers who had bad luck and feel they have been scammed, when in reality they have not. If one is supposed to verify the legitimacy of casinos, I would rather to ask directly in communities like this one and check for the replies of the members who have the highest reputation. The gambling subreddit is also an option, but I have never been there, so I don't know how moderated it is. Thank you for your opinion🙇 What I want to know most is why "GCB" does not reply to emails sent to the casino's complaint email address! For over 40 days "GCB" does reply to emails sent to other email addresses Also, as I said before What happens if the license is changed during the complaint? "CEG" is correct There is no reply from "CEG" but it is correct. |
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Take this as a lesson and stop gambling in bad-reputation casinos, if you see the feedback on trustpilot you will find posts like the next one: Very very bad casino they don't pay money when you win .
Deposit very fast but withdrawal very bad .
They stole money people So, the next time that you are ready to make a $10k deposit, it is worth reading a little more about where you will put your money and who you are trusting, because casinos can take any excuse for old users' money and there is nothing that we as users can do, because their rules and their ToS are bullet proof. To be fair, Trustpilot does not even offer reliable reviews on casinos and bookies, anything related to money or cryptocurrency in general should not be trusted on that webpage, I have seen how it has been relentlessly used by shillers to try to elevate the reputation of scams casinos, and there are a lot of reviews which are thrown at casinos ,(which are considered to be in the top of trustworthiness) because of gamblers who had bad luck and feel they have been scammed, when in reality they have not. If one is supposed to verify the legitimacy of casinos, I would rather to ask directly in communities like this one and check for the replies of the members who have the highest reputation. The gambling subreddit is also an option, but I have never been there, so I don't know how moderated it is. I didn't use the bonus this time. I only used cash. Also, now I want to know why "GCB" doesn't reply to the complaint email address. 「GCB」❌ 「CEG」⭕️ |
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Take this as a lesson and stop gambling in bad-reputation casinos, if you see the feedback on trustpilot you will find posts like the next one: Very very bad casino they don't pay money when you win .
Deposit very fast but withdrawal very bad .
They stole money people So, the next time that you are ready to make a $10k deposit, it is worth reading a little more about where you will put your money and who you are trusting, because casinos can take any excuse for old users' money and there is nothing that we as users can do, because their rules and their ToS are bullet proof. To be fair, Trustpilot does not even offer reliable reviews on casinos and bookies, anything related to money or cryptocurrency in general should not be trusted on that webpage, I have seen how it has been relentlessly used by shillers to try to elevate the reputation of scams casinos, and there are a lot of reviews which are thrown at casinos ,(which are considered to be in the top of trustworthiness) because of gamblers who had bad luck and feel they have been scammed, when in reality they have not. If one is supposed to verify the legitimacy of casinos, I would rather to ask directly in communities like this one and check for the replies of the members who have the highest reputation. The gambling subreddit is also an option, but I have never been there, so I don't know how moderated it is. I didn't use the bonus this time. I only used cash. Also, now I want to know why "GCB" doesn't reply to the complaint email address. I was wrong! This is why "CEG" doesn't reply to emails |
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Take this as a lesson and stop gambling in bad-reputation casinos, if you see the feedback on trustpilot you will find posts like the next one: Very very bad casino they don't pay money when you win .
Deposit very fast but withdrawal very bad .
They stole money people So, the next time that you are ready to make a $10k deposit, it is worth reading a little more about where you will put your money and who you are trusting, because casinos can take any excuse for old users' money and there is nothing that we as users can do, because their rules and their ToS are bullet proof. @Holydarkness What is this??? |
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Take this as a lesson and stop gambling in bad-reputation casinos, if you see the feedback on trustpilot you will find posts like the next one: Very very bad casino they don't pay money when you win .
Deposit very fast but withdrawal very bad .
They stole money people So, the next time that you are ready to make a $10k deposit, it is worth reading a little more about where you will put your money and who you are trusting, because casinos can take any excuse for old users' money and there is nothing that we as users can do, because their rules and their ToS are bullet proof. To be fair, Trustpilot does not even offer reliable reviews on casinos and bookies, anything related to money or cryptocurrency in general should not be trusted on that webpage, I have seen how it has been relentlessly used by shillers to try to elevate the reputation of scams casinos, and there are a lot of reviews which are thrown at casinos ,(which are considered to be in the top of trustworthiness) because of gamblers who had bad luck and feel they have been scammed, when in reality they have not. If one is supposed to verify the legitimacy of casinos, I would rather to ask directly in communities like this one and check for the replies of the members who have the highest reputation. The gambling subreddit is also an option, but I have never been there, so I don't know how moderated it is. I didn't use the bonus this time. I only used cash. Also, now I want to know why "GCB" doesn't reply to the complaint email address. |
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Take this as a lesson and stop gambling in bad-reputation casinos, if you see the feedback on trustpilot you will find posts like the next one: Very very bad casino they don't pay money when you win .
Deposit very fast but withdrawal very bad .
They stole money people So, the next time that you are ready to make a $10k deposit, it is worth reading a little more about where you will put your money and who you are trusting, because casinos can take any excuse for old users' money and there is nothing that we as users can do, because their rules and their ToS are bullet proof. To be fair, Trustpilot does not even offer reliable reviews on casinos and bookies, anything related to money or cryptocurrency in general should not be trusted on that webpage, I have seen how it has been relentlessly used by shillers to try to elevate the reputation of scams casinos, and there are a lot of reviews which are thrown at casinos ,(which are considered to be in the top of trustworthiness) because of gamblers who had bad luck and feel they have been scammed, when in reality they have not. If one is supposed to verify the legitimacy of casinos, I would rather to ask directly in communities like this one and check for the replies of the members who have the highest reputation. The gambling subreddit is also an option, but I have never been there, so I don't know how moderated it is. Thank you for your opinion🙇 What I want to know most is why "GCB" does not reply to emails sent to the casino's complaint email address! For over 40 days "GCB" does reply to emails sent to other email addresses Also, as I said before What happens if the license is changed during the complaint? |
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Please help me
[...] Please move your thread to scam accusations board [in case you don't know what I am referring to, it's the same board you commented on someone else's case]. The button to move a thread is at the bottom left of this page. Also, please supplement the thread with adequate supporting evidence. It can be a conversation with their team, your deposit, or anything that can support your narrative. However, like what Wapfika pointed out, it's most likely a dead end and the thread will only serve a purpose of warning other players, given the casino doesn't have any representative here. Why does "CEG" not reply? !
Please tell me. I've explained this on accesstakashi's thread. Summarized, Curacao is having an overhaul with their gambling licensing and authorities. Basically, the four master license holder [CEG, GC, Antillephone, and CIL] no longer have authorities over casinos who operates in Curacao, and the governing body is currently under GCB, which will later transferred to CGA.
AFAIK issue that handle by license provider itself is very slow to move while in your case you are accused for money laundering and they already refunded your deposit money. I’m just confused on why they refunded you instead of confiscating the money if the issue is money laundering which is against the law.
@Holydarkness might help you give an insight on how to handle your case because in my opinion this case is already at the dead end considering that this casino doesn’t have any representative in the forum.
One of the official and law-abiding course of action upon a suspicion of ML activity, where the player can't prove that their fund is not part of ML and/or to refuse KYC [and through the process, SoW verification], will be to return the deposit to the originating address. Thank you for your opinion🙇 What I want to know most is why "GCB" does not reply to emails sent to the casino's complaint email address! For over 40 days "GCB" does reply to emails sent to other email addresses Also, as I said before What happens if the license is changed during the complaint? |
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In the first place, the casino you are talking about is not a safe casino platform, so it is not surprising that they want you, op, so why does it seem so easy for you to immediately enter such a large amount that is equivalent to a house and lot here in It's our country that you just gamble in a casino without doing any research first?
That was also your shortcoming, op. All I can say is don't expect to get back the money you put into that platform because in the 40 days that have passed, according to the story, it didn't make you feel any more, so it's clear that the fund you invested with them will not be recovered.
Thank you for your opinion. I believed Casino Guru's evaluation and X's opinion. |
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Please help me
I'm a Japanese player
I'm using a translator so my English is incorrect
Sorry
I had my unjust winnings confiscated by the casino.
This casino had a "CEG" license when I submitted my complaint, but it was later changed to a "GCB" license.
My complaint was approved by "CEG" and they started to resolve the complaint, but after two exchanges with the license, I suddenly stopped hearing from "CEG" and 40 days have passed.
I sent several emails to check the situation, but there was no reply.
Also, I have not received a reply to "CEG" general inquiries, but only to the email address I used to submit the complaint. If I make an inquiry to another email address, I receive a reply within about 24 hours.
Why does "CEG" not reply? !
Please tell me.
↓↓↓
This is what I submitted to "CEG"'s complaint form
I deposited $10,000 and told the live agent that I applied in advance for a 50% cashback up to a maximum of $20,000 before playing. I played $1.40 x 25 spins on slots and $10,000 x 1 play on live blackjack, winning a total of about $19,503 and tried to withdraw the money, but they said it was money laundering and that my winnings were confiscated! When I tried to withdraw the money, they only refunded the amount I deposited! I asked for the full refund of my winnings of $9,503. I had confirmed with the live agent multiple times in advance that I could withdraw the money if I played 1x the amount I deposited. There are no restrictions on all cash plays, and you can get a cashback if you play 20 times or more! There are also extreme fluctuations in the payout! For example, playing $1 baccarat followed by $10,000 baccarat, etc. I confirmed this multiple times with the live agent. I cannot tolerate them cheating players with attractive bonuses. I asked for the full amount of my winnings of $9,503.
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