@bond007taz
We are very sorry for your inconvenience.
Staffs are working 24/7 to clear these stuck orders while under the heavy Ddos attack. The attack has nothing to do with the actual transactional data. Your order will be manually confirmed in order it was received, However, please be patient with us for a bit longer. We do expect this attack to last for a few more days.
It may show as Expired or Unpaid. If it is showing PAID on the blockchain.info you are GOOD TO GO!! Just shoot us an email to
info@bitmaintech.com with your ORDER ID & Payment Address and you will be contacted in the next few days. (Also it is a late night weekend in Beijing at the moment)
The miner shipping will start as schedule on March 30th or sooner.
Currently, the site is back up & running again just now!
I am concerned that bitmain has my coin but havent responded with a confirmation that I paid (even though my payment shows it went in 5 minutes after I ordered it) - does this mean they are going to take my money and not give me the product I ordered?
I keep sending emails to
info@bitmaintech.com and they said they need engineers to fix the issue but they haven't said my order is confirmed
if you have proof of order number and the tx id you should be okay.
Bitmaintech is close to perfect on sending paid for gear to the buyer that paid for it.
It has been over a week for me and no update yet. Still shows that I have not paid. With their announcement that they are almost sold out of this batch, I am worried that they may sell more then they have with all of the missing details on orders. BITMAIN how much longer until records are updated? Thank you.
Same here, I placed another order yesterday and same thing is still happening.
Support has confirmed payment in email for my first order, but I'd feel better seeing it in my account page updated.
I have same problem. My 2015-03-13 order still expired.
Have sent them email, said it will be fixed manually, a week later still expired.
I am also the same problem .
payment in full , but still " marked expired ". Bitmain not fix this problem.
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