Hi,

Yes access has now been reactivated and my withdrawal has been paid. Thanks a lot for your help I really appreciate it.

Hi,

I saw you commented on my thread also as we have the same issue. What happened in order for them to pay you? I have still heard nothing on my end.

Hi, sorry for late reply I haven't been home, I can PM you my user ID. I have not used a VPN and to reiterate this is my only account ever used, so I don't know. I will send now thank you for your help

Hi, thanks a lot for your reply.

It's impossible for anyone in my household to have used rollbit, I live alone. I would understand if that could be the case, it's just frustrating they will not acknowledge anything I say. They cannot be sure because it's simply not true. Just confusing..

Hello,

I've been scammed for $2,019 from Rollbit. I have previously withdrawn on my account and everything was fine, I built up some balance playing sportsbook and since then attempted to withdraw.

Upon attempting to withdraw, I was rejected and was prompted to KYC. I then provided the KYC up to level 3 (proof of ID, proof of address and selfie). Once I was verified I attempted to withdraw and had the same problem.

I then went on live support to ask for more information as to what was happening, I was sent the following: 'Thanks for your patience here. To proceed, can you please list the other accounts that you've had on Rollbit?'.

I informed them this is my only account, I have never used rollbit before. I insisted this was the case, however since this they will not communicate with me and keep prompting the same message. I have told them this is causing me large amounts of stress and they will not acknowledge anything I have to say. I just get the same message copied and pasted to me about having other accounts which don't exist.

I have tried and tried to have a conversation or speak to a manager, they just ignore me. Clearly an easy way for them to avoid paying me by accusing me of something I have not done without even giving me a reason or a conversation about what they're accusing me of.

I will post some screenshots below and you can see some of my conversations with them.

https://gyazo.com/92b7bac6d0da6d0dcab4db205bbc2dca
https://gyazo.com/47d8c9f48f5e38d869fc3d5a86491774