@Plaguedeath & community

I disagree with the claim that the 1% offer is a Ponzi scheme, as there are clear factual elements that disqualify it. There is no price guarantee, it’s a limited-time offer with a capped supply, and large token sales would naturally result in price corrections. This was a marketing initiative that was well received, with no other complaints raised.

That said, we recognize there was an issue with a user, and we are committed to resolving it promptly. My message to the community is simple:

a) Please contact us if something goes wrong—sometimes emails are missed, which is unfortunate but never intentional.

b) We are not here to harm users; it wouldn’t make sense, especially long-term. With almost a decade of operating, our track record speaks for itself.

Regarding Telegram, our team had extensive conversations with the user in question. His concern was about selling his tokens quickly in one transaction, but we advised him to spread the sale based on available pools driven by demand and supply.

Again, I’m not here to argue. An unhappy player? Unacceptable—it needs to be fixed, no question. We acknowledge the issue, and we will improve our system to catch and resolve such problems more efficiently.

Thank you for your response and input, and wishing you all a great start to the week.

Hello everyone!

We came across this thread after someone from your community reached out to us. First and foremost, it's never ideal when a user feels dissatisfied or an issue arises. That said, we're now in our 9th year of operations, and we always strive to provide the best care and support for our players. While perfection is tough to achieve, we continually do our best.

Regarding Telegram avatars not needing to reflect a user's real picture—this goes without saying and has no connection to legitimacy concerns.

As for the 1% token stake—it's clear that's not a sustainable model by itself.
However, there are crucial factors your community hasn't considered. The 1% offer is time-limited and set to end on 12/31/2024. Users often use their tokens directly on the platform, meaning they play with their funds instead of staking them long-term. Most users stake for short periods, like a month, so it doesn't become a major issue. If a large token sale happens, the price naturally adjusts. We've never claimed the token's value is stable—it's a promotional tool for the platform. To be transparent, there are no users staking significant amounts.

If anyone is unhappy or something didn’t work out as expected, please reach out to us. We're always happy to assist. In terms of trust and legitimacy, after almost nine years in the industry, it's clear we wouldn’t have come this far if we weren't serious about paying out our users. In fact, we're expanding, with more games to come in addition to our existing lineup of "Fish," "Dice," "Mines," "Wheel of Fortune," "Slots," "Blackjack," and "Crash."

Lastly, we will not outsource player support to external platforms like review sites, forums, or similar channels. As we already provide internal ticketing, Telegram, and email support, adding even more options would complicate things rather than simplify them. If you haven’t received a response to a ticket or message, please reach out again and also always check your junk/spam folder.

Wishing you all a great day ahead!

Team SHARKOIN