Zvi - Could I get a little help on a support ticket for an RMA on a failed PSU. Order#1827 The RMA request seems to have stalled a little. It was originally initiated on December 2nd.
I have it hosted at a facility and the tech at the center reports that the PSU smoked and is showing amber/orange light. The tech has pulled power, waited 5 minutes and reseated, swapped PSU to bottom slot and top to bottom, but essentially the power supply is being reported as smoked. I put an email into Spondoolies support a few days back and they asked for remote session and I have forwarded along the request to the hosting facilities tech and he has emailed screen shots from the system with 50% hash rates showing and the description of smoked PCB components smell emanating from the system when power is applied.
The tech is more than willing to do a Skype session for the customer (me) in order to satisfy RMA requirements if needed.
Thanks for the help. I love the products and all of my other Spondoolies miners are minting new bitcoins like crazy!!
This is from Barbara - we will send a new PSU, no problem. I have it hosted at a facility and the tech at the center reports that the PSU smoked and is showing amber/orange light. The tech has pulled power, waited 5 minutes and reseated, swapped PSU to bottom slot and top to bottom, but essentially the power supply is being reported as smoked. I put an email into Spondoolies support a few days back and they asked for remote session and I have forwarded along the request to the hosting facilities tech and he has emailed screen shots from the system with 50% hash rates showing and the description of smoked PCB components smell emanating from the system when power is applied.
The tech is more than willing to do a Skype session for the customer (me) in order to satisfy RMA requirements if needed.
Thanks for the help. I love the products and all of my other Spondoolies miners are minting new bitcoins like crazy!!
Thanks so much Barbara! That's great news. I'll ask the hosting facility to follow up with you shortly.