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I haven't been able to view your screenshots well. Lots of clutter. Which game exactly got cancelled. As far as I know, if the game is cancelled, the stake must be returned immediately or a few hours after settlement unless if there is another unwritten rule that I don't know. You don't even need to beg them to do so.
Nitrobetting and Nitrogensports are on my list of untrustworthy gambling platforms. Totally unprofessional.
Nitrobetting and Nitrogensports are on my list of untrustworthy gambling platforms. Totally unprofessional.
I added a screenshot of my bet history with marked bets on that event. Also, all reference links refer to this particular match.
They base their excuse of that rule in ToS
Quote
DISPUTES
Disputes must be submitted within seven (7) days from the date the bet in question has been graded. No claims will be honored after this period. In case the site identifies bets that need to be corrected, balances will only be adjusted if said correction is done within seven (7) days of the original result. If a grading mistake is identified after this 7-day period, status corrections will be done in order to reflect the correct and official result but no adjustment of funds will be done.
Disputes must be submitted within seven (7) days from the date the bet in question has been graded. No claims will be honored after this period. In case the site identifies bets that need to be corrected, balances will only be adjusted if said correction is done within seven (7) days of the original result. If a grading mistake is identified after this 7-day period, status corrections will be done in order to reflect the correct and official result but no adjustment of funds will be done.
However, I never logged in during that time and could not have known that nitrobet wrongly settled these bets.
I don't bet very often, so I would never have expected such a situation. They could have literally changed the grading results at any point in my abstinence after those 7 days to abuse the rule later and extort 18mbtc from me.
