I need a quick refresher course for this case, given you necromanced it from its one and a half years old of slumber --leaving behind for now that I have barest idea how you zeroing on this thread that I believe would be at the nth page of this board-- and though the OP of this thread didn't update us with his verdict, I am somewhat sure it actually got resolved, because otherwise, the OP will resume their complaint here.

Moving to your own situation, mind to write your own thread and explain them in details, so we can try to help you get it resolved before escalating to sbgok? There might be a way to deescalate the matter.