I already got the amount, thanks a lot mate! Send me your wallet address I’d like to send you a gift to say thanks

Yes I’m agree with that amount

I did only 1 deposit, it was 4073.89
https://imgur.com/a/jeiMgKg

Yes im agree, is it gonna be the whole first and unique deposit? That should be 4000, my bc account has 30.000 in total

I still have full access, only withdraw is locked the message is " The verification of identity has failed"

I believe that, at the very least, the casino should return my initial deposit. It’s unfair that they only request KYC verification when a player wins a significant amount and wants to withdraw their funds. If I had lost the money, the casino would have been perfectly happy not verifying anything. If they truly cared about strict KYC compliance, they should require it at the moment of registration not only when a player wins

Thanks, keep me updated please

I only want to recover my deposit and, if possible the winnings. Right now, the BC.Game website still allows me to place bets, but the support team hasn’t provided any clear information. I feel left in the dark and just want a fair resolution.

Yes, that’s correct — one of the support agents told me that my KYC had already been used on another profile. However, they never mentioned anything about self-exclusion.
I only played for around 30 minutes and got lucky, but now they’ve taken everything — not just the winnings, but even the $4,000 I originally deposited.

Is there any way to recover my funds? This feels extremely unfair.

Hello everyone,

I’m facing a very frustrating situation with BC.Game and hope someone who has experienced something similar can offer advice.

When I deposited my funds, which amounted to $4,000 USD, BC.Game did not require any verification at that time. I played for a while and managed to win $30,000. However, when I tried to withdraw my winnings, they blocked the withdrawal and asked me to complete KYC verification.

About a year ago, I had registered an account on BC.Game and completed KYC. For personal reasons, I requested that this account be permanently excluded. I created a new account and submitted the same information of the KYC.

Now, when trying to withdraw from the account, BC.Game blocks the withdrawal, stating that the KYC profile is already in use by another account. I am still able to place bets with the funds, but withdrawing is impossible.

When I submitted the KYC this time, I received this message:

“KYC Not Approved – Submission Limit Reached
Your KYC verification was not approved, and you have reached the maximum number of submission attempts. In accordance with platform regulations, we regret to inform you that further verification will no longer be available. Thank you for your understanding.”

I only submitted KYC once for this new account.

Has anyone dealt with this and managed to recover their funds? What can I do in this situation?

Thank you very much for your help.