Hello Bitcointalk community,

I am sharing my case regarding Qubetics ($TICS) and Trust Wallet because I am stuck in a situation where my entire allocation is inaccessible, and both companies keep shifting responsibility.

Background

I participated in the Qubetics presale and received a large allocation of $TICS tokens.

Qubetics officially listed Trust Wallet as one of the “compatible wallets” for receiving tokens.

I used Trust Wallet Swift Beta (Android), which turned out to have serious limitations:

No seed phrase/private key export

No ability to manually add custom networks

A known signing bug that prevented me from confirming my new receiving address on the Qubetics dashboard.

What Support Said

Qubetics Support: Over the past month, they replied to me 10 different times saying that “this can be solved if you request help from Trust Wallet support.”

Trust Wallet Support: In contrast, they told me that “this is a Qubetics network issue, and must be solved by Qubetics.”

So each company blames the other, while my tokens remain locked and inaccessible.

Current Situation

Token distribution has already started.

My allocation cannot be accessed, transferred, or recovered under the current circumstances.

Despite following all instructions and opening official tickets (#1404304), I am left in limbo.

Why I Am Posting Here

I want to raise awareness about this issue, since both projects present themselves as user-friendly but leave users helpless in extraordinary cases.

I would also like to ask:

Has anyone here faced a similar issue with Qubetics or Trust Wallet Swift Beta?

What practical steps are available when two companies keep shifting responsibility back and forth?

I am a crypto beginner and this situation has caused me significant distress. Any guidance or advice from this community would mean a lot.



Thank you.

I’m sharing my experience with Qubetics customer service regarding inconsistent policy application.
This post is to get community feedback and potentially help others in similar situations.
From my experience, Qubetics is applying discriminatory policies to users with identical wallet issues, violating their own stated deadlines while providing selective support.

🔹 Background

Project: Qubetics (TICS token)

Issue: Swift Beta Trust Wallet users cannot access allocated tokens due to wallet limitations

My allocation: tens of thousands of $TICS tokens

Problem: Qubetics refuses to provide the same solutions they gave to other wallet users

🔹 Evidence of Policy Violation

1. Official Deadline Policy (July 17, 2025)
Source: https://www.qubetics.com/blog/final-reminder-update-your-wallet-before-the-cutoff-or-risk-losing-your-tokens/

“If your receiving wallet is not compatible and you have not updated by the final cutoff on July 17th, 2025, at 12:00 p.m. UTC, your tokens will be permanently lost. There will be no manual intervention, no recovery, and no exceptions.

2. Actual Exceptions Made (August 2025)
Source: https://x.com/qubetics/status/1956227558912966721

MEXC wallet users: “manual credits” provided

LBank wallet users: “separate batch processing”

Coinstore wallet users: “separate batch processing”

🔹 Proof of Discrimination

Qubetics Official Announcement (Aug 15, 2025):

“For users who selected an LBank wallet address as their receiving wallet for the TICS airdrop, all tokens allocated up to 14th August 2025 have been distributed and credited.”

Key points:

LBank / Coinstore were NOT on the official compatible wallet list

These users received exceptions AFTER the “no exceptions” deadline

Swift Beta users with identical issues are denied the same treatment

🔹 Qubetics’ False Claims

“Smart contract is permanently locked.”

Contradiction: They provided a wallet address change function and processed exceptions for other users.

“Exchanges handled the solutions internally.”

Contradiction: Official announcement literally states “We are awaiting confirmation on the timeline” → Qubetics directly managed it.

🔹 What I’m Requesting

The same exception treatment given to LBank / Coinstore users

Manual token reallocation to an accessible wallet

Consistent policy application for all users, not selective groups

🔹 Community Question

Has anyone else experienced similar discriminatory treatment from Qubetics?
Are there other Swift Beta Trust Wallet users facing this issue?

🔹 Supporting Evidence

Email correspondence showing discriminatory responses

Official announcements proving policy violations

Screenshots of exception treatments for other users

This is not about demanding special treatment – it is about demanding EQUAL treatment that Qubetics already provided to others in identical situations.

Update: I have also contacted Trust Wallet support regarding this partnership issue.

All information provided comes from official Qubetics sources and can be independently verified.