Hello everyone, I am truly happy to share some great news today!

After all the confusion and days of uncertainty, Cloudbet has now credited my account with 0.0306698 BTC available for withdrawal. This amount reflects both my deposits and the winnings from the bets I placed before the suspension.

I cannot overstate how relieved and grateful I feel right now. I honestly did not expect this outcome anymore, but Cloudbet proved me wrong and showed that they do handle things fairly in the end.

A big thank you to Cloudbet for resolving this matter, and also to everyone here who followed my case. Your questions and input kept me motivated to continue clarifying and pushing for a solution.

Thanks for your follow up. Let me clarify the timeline and amounts as requested.

On September 16 I made four deposits between 8:55 and 10:36 AM, totaling about 0.0216 BTC. Shortly after the last deposit my account was suspended. When I logged back in I saw that I could still withdraw one deposit (0.00587 BTC) that had arrived right around the time of the suspension. I manually withdrew it immediately because I was told to do so.

The earlier three deposits from that same morning were not available for withdrawal because I had already placed several sports bets. All of them were settled as wins and credited in the bet history. The winnings add up to about 0.0099 BTC profit.

However, none of these winnings or the deposits used for the bets ever reappeared in my wallet. The balance has remained at 0.00 since the suspension.

So to answer your question: The only amount returned so far was the last deposit (0.00587 BTC), which I could manually withdraw after the suspension. Still missing are the other deposits from that morning plus all the winnings, even though they were officially settled.

Thank you very much for your reply. I accept your criticism, even if it is harsh. Apparently I really acted naively here.

As for the current situation, I would like to ask for your assessment: Cloudbet support keeps telling me that I can withdraw my balance, but in reality my wallet always shows 0.00 and I cannot initiate anything.

Could it simply be a technical issue and Cloudbet is actually already prepared to return at least my deposits? I chose them because of their good reputation, and I would really like to believe they will act fairly in the end.

Thank you for your reaction and for even considering to get involved. I really appreciate it. To clarify your question: it was a permanent self-exclusion. I deliberately chose the option to close the first account forever, precisely so that I could not use it in parallel or access it again. At that moment, I did not even think of this as a tool for problem gamblers. For me, it simply seemed practical: a clear and provable way to close one account permanently and ensure that I could not use it alongside another.

So yes, the first account was permanently self-excluded, and the second one was created only afterwards, because I wanted to continue using Cloudbet without relying on Google single sign on anymore.

Update September 17, 2025

Hello everyone, I just want to give you a short update. It is really strange. The Cloudbet support keeps writing to me that I am allowed to withdraw my remaining balance. Even today they repeated this.

I keep writing back that I have no funds visible, and no matter what I do it always shows 0.00. I followed their instructions exactly, switched currencies from EUR to BTC, toggled all filters, logged out and in again, cleared cache, and even tried on mobile and desktop. Still, the page only says “Du hast keine Währungen zum Auszahlen” (“you have no currencies to withdraw”) and shows 0.00.

So at this point, I honestly do not know if they are really willing to return my deposits, if they might even be willing to return the winnings, or if they are just making a fool of me.

I will continue to document every step here, but so far nothing has changed.

I appreciate your reaction, even though it makes me feel even more like a fraud or at least a complete idiot.


THIS IS A SCAM. In any other industry this would never be acceptable. If you pay for a service and the provider does not deliver their part, the contract is void and the money must be returned. Here, however, Cloudbet took my deposits, let me place bets, and only afterwards declared the account invalid and kept everything. That may be common in gambling, but from a legal perspective it looks completely one-sided and unfair.


That may look stupid, but it was never my intention to violate any terms. You write as if this was obvious to everyone. For you it may be clear because you are familiar with many such cases in this forum, but for an ordinary customer without insider knowledge it is not that obvious.


It seems I have to explain the timeline more clearly. I originally opened a Cloudbet account using Google’s single sign on. After reading an article from the German consumer protection authority about the security risks of single sign on, I decided to close that account permanently:  

The article explains that if a Gmail account is hacked, all linked logins can be compromised. Since with single sign on you cannot simply change a password, I considered the risk too high and therefore self excluded the old account to make sure I could not use it in parallel anymore. After that I created a new account with a direct login.  

So it was not about recovering the old account. It was about security concerns and making sure the old one could not be misused.


Why? How should anyone know that something like this could happen? Does anybody actually read these terms or understand what they mean? Yes, now that I know this forum and see that every second post is about a bookmaker claiming multiple accounts and keeping customer money, it looks like this is common practice. But before this case I had luckily never dealt with such nonsense or the arbitrariness of this industry.

Even if I had been fully aware of the terms, what do they actually say? Cloudbet itself cites T&C 7.1.10.3: “If you open more than one account, all accounts may be blocked or suspended and any bitcoin credited to your account frozen.” The wording is frozen, not confiscated. There is not a single word about seizing deposits or winnings as a penalty. And probably for good reason: a clause explicitly allowing confiscation would very likely not hold up legally, even if written into their terms.

In my view the arbitrariness of this action can already be seen from the fact that one deposit was actually returned to me. This was a deposit that arrived in my account only after Cloudbet had already suspended it. That means Cloudbet itself acknowledged that deposits hitting the account after suspension cannot simply be confiscated. But purely because of the timing, the deposits I made earlier that same morning were treated completely differently: those were used for bets and then disappeared with the suspension, while the very last one was refunded. The difference was only a matter of minutes, yet it decided whether my money was kept or returned.

What happened::
I want to warn everyone about Cloudbet and report what happened to me.

On September 13, 2025, I contacted Cloudbet support to clarify that I had mistakenly ended up with two accounts after deleting my Gmail account for security reasons. I explained the situation immediately and was told that the security team would contact me. Nobody ever reached out.

During the following days my account remained open and fully functional. I was able to deposit and place bets without any restrictions. On September 16, 2025, I deposited approx. 0.02162745 BTC (≈ EUR 2122.55) and placed several bets on Korean baseball. All bets were settled as wins with a profit of approx. EUR 1350. Together with the deposit, my balance should have been about EUR 3470.

Shortly afterwards Cloudbet suddenly suspended my account without any prior warning. My wallet balance was reset to 0.00 EUR and both my deposits and my winnings disappeared.

At first support told me I was permitted to withdraw my “remaining funds,” but no balance was ever made available. Later they claimed my account was a duplicate of a previously self-excluded one. This is not true. I had indeed self-excluded and closed one old account in the past, but the second account was only created because I deleted my Gmail login and could not recover access. I did not use both accounts in parallel and I did not intend to bypass any rules.

I can accept if Cloudbet does not want me as a customer going forward. But allowing me to deposit and place bets for days, then confiscating all deposits and winnings afterwards, is not only unfair, it is probably not legally acceptable. If Cloudbet suspected a duplicate account, they should have blocked it immediately, not waited until I deposited more funds and won bets.

At the moment I am still waiting for a proper response and I keep hoping this is just a technical issue or a big misunderstanding. I truly hope Cloudbet will clarify the situation and release my funds.

Scammers Profile Link:
https://www.cloudbet.com/en/sports

Reference Link:
This thread

Amount Scammed:
Approx. EUR 3470 (EUR 2122.55 deposits on Sept 16 + EUR 1350 winnings, in addition to a total of USD 9559 deposited as a customer overall)

Payment Method:
Cryptocurrency (BTC)

Proof of Payment:
Deposits made on September 16, 2025, approx. 0.02162745 BTC (≈ EUR 2122.55). Screenshots of wallet and bet history available.

PM/Chat Logs:
Uploaded in full (September 13–16, 2025). They show that I proactively reported the duplicate account on Sept 13, that support promised escalation to the security team, and that nothing happened until after I had deposited and won on Sept 16.

Additional Notes:
Cloudbet repeatedly refers to T&C 7.1.10.3: “If you open more than one account, all accounts may be blocked or suspended and any bitcoin credited to your account frozen.” Blocking or suspending is understandable. But “frozen” should not mean “confiscated.” At the very least, deposits made right before suspension should be returned. Otherwise Cloudbet profits by keeping customer funds without justification.