Thank you Gabriel for replying back here.
I posted here out of frustration that two voicemails left with the support phone line did not produce a call back.
Also two follow up emails to John Watt did not get replied to.
I looked at the blockchain info and the payment seems to be in limbo.
BitPay gave me the address and their payment forms were very confusing.
My plan was to have John on the phone while I did the transaction again.
As my phone calls and emails were not replied to I could not make that happen.
In the interest of not cluttering the forum with misc chatter I will follow up
directly with you, Gabriel, via email as you suggested.

They are presumably in London.
I am in the process of looking for an Attorney, anyone want to join me ?
I purchased cloud hashing from them, the payment was never credited to my account.
The BTC payment went through BitPay.
BitPay says they don't have it either.
Emails and phone calls to Bitcoin Cloud Services are now not answered or called back.