1. There was no instruction that there would be such deductions (although I know from experience these are common) and there is no place in the application where I could see how to enter the correct amounts if I had them.  Perhaps you could direct me?

2. Yes we did submit these documents already on 12 June.

3. It seems implausible to me that a big and established operation like CEX could not have a bot that simply sends an email every couple days to assure "we are processing your application and will let you know one way or the other in due course... please be patient".  They need to set the right expectations.

I don't personally have an account with CEX.  But when I signed my wife up on 12 June, she received an acknowledgment and I know the account is setup because we are able to login.  We completed the verification sending of documents in the prescribed format and indicated her preferred credit card for payment.

But the display simply shows 'not verified' next to her card info.  See image at this link on Dropbox.

https://www.dropbox.com/s/o97tys171pidwme/cex_verification_pending.png?dl=0

Thanks for affirming that this is not too unusual.  Yes, I submitted a support ticket.

Have been helping my wife get on CEX.IO which seems an easy-to-use and very credible exchange handling fiat, BTC and ETH.  But after submitting all the necessary documents and adding a credit card as the deposit mechanism, it just says 'not verified'.  She got an email acknowledging her application, and updates for every login, but not a positive or negative reply to the verification process.

It has been weeks since she applied. Is this normal?

Maybe this revelation will help clarify the origins of Bitcoin and thus drive up the price. A Newsweek story will also garner mainstream attention. I won't be surprised to see it hit USD $800 by tomorrow.