This may be totally my mistake because I am new to all of this and not sure what I am doing. However, our network was compromised and all our files are encrypted. I followed the directions that stated I needed to first setup a Blockchain wallet. I did that. Then I followed the direction to open an account with zipzap, did a wire transfer request for $500, printed the request, took it to the bank and had them wire the funds according to the directions on the zipzap form. Money is sitting in my zipzap account but I can't figure out how to transfer that to my Blockchain wallet - have called their support desk and each time after waiting on hold for 1 minute 6 seconds I am transferred to a voicemail system on which I have left messages. I have also emailed them 4 times from two different email addresses just in case and I have not had a response. All I am trying to figure out is how do I go about transferring the money from zipzap to my Blockchain wallet. If anyone has any tips on how to get this done, please let me know otherwise yes the "support" zipzap claims to provide is extremely poor to non-existent. Very frustrated with all this.