I can assure you that a delay in customer support does not indicate anything negative about the trajectory of our business.  Quite the opposite -- it is precisely because we are having success, which we are grateful for, that we have to gaps to fill in customer support.

Hi Everyone - my name is Ted Rogers and I am Chief Strategy Officer at Xapo.

I just want to offer a few clarifications on the Xapo debit card.

First, it is a true debit card, not a prepaid card.  You can get prepaid card from other bitcoin companies, as mentioned on this thread but they are pre-load cards -- you need to sell your bitcoin and load the cards before you can spend.

The Xapo card is linked directly to your Xapo wallet and the bitcoin in your wallet are debited automatically when you spend.  I suggest checking to see whether this is the case when considering other cards.

Second, the card is accepted anywhere Visa is accepted and also works at ATMs.  It also works online.  To the extent transactions are declined at ATMs or online: if it happens it tends to be for reasons specific to the account, the ATM or the store.  If it happens and we can help you with it, we will.  Access our support here http://support.xapo.com/

Third, if you have questions about Xapo, our funding, our backers or our team, you can find out more on our site https://xapo.com/about/.

Fourth, regarding fees: Xapo does not charge a monthly maintenance fee to our card holders.  Therefore, when you compare the total fees paid for using the Xapo debit card, we believe we are competitive with other debit cards.  There are certainly others that are cheaper, as well as others that are more expensive.

Finally, since issuing a card involves multiple parties, we don't fully control the timing of card issuance.  We are working very hard every day to get cards to everyone that wants one.

We sincerely appreciate peoples' interest in the debit card and in Xapo!

Thanks very much,
Ted