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1  Economy / Gambling / Re: ♛ BitCasino.IO - OWN POKER ROOM, 260+ casino games, 450000 mBTC jackpots on: December 05, 2014, 10:10:20 PM
bobley, I'm here to help players as well and asked you to send me at least something so I can investigate and come back to you with faster decision.

For now I can see that you have complaints about:
1. View of the game:

I showed 5 version of the same game in 5 different views. For everyone it's working and you are the first person who is complaining about it. My suggestion is to check your resolution or check it in different browsers.

2. Losing bets due to some delays in the system:

As I can see you were registered 4 days ago (so I'm not sure what answer you are waiting for 1 month) and didn't make any deposits, just played for fun and received free money from promotion few days ago.  

3. Regarding live chat support:

We are using service of our support from game provider. Guys are making awesome job without any doubts. And we basically don't care what projects they are also supporting. Main thing is that they make our own things as good as possible. Also not sure what is wrong here, if you are getting answer within seconds.

My own personal thought: it all looks like you are trying to blame us without reason and trying to make it publicly. Unfortunately it's not working. And once again - if you want to arrange any REAL issues you have, write me PM message and I will solve everything directly with you as soon as possible.
1-View of the game. So now you are saying that the display in a square is normal..up to you but I am not playing anymore here because graphically it is horrible.

2- I didn't register 4days but months ago and  and still waiting for my issue to be resolved by email for a month.

3-it seems that the only way to fix things is to make it public.
I shouldn't need to create an account on Bitcointalk to resolve any issue I have with a casino. Do you think it is normal?
2  Economy / Gambling / Re: ♛ BitCasino.IO - OWN POKER ROOM, 260+ casino games, 450000 mBTC jackpots on: December 05, 2014, 08:10:18 PM


Not an operator ... but you sound pretty much like Smiley

1- I gave all explaination about the lost balance due to disconnection, they admitted the technical issue but .... no actions for a month now

2- I am playing in almost all Bitcoin Casino and I never had any issue with the display of betsoft games
Check Betsoft Gaming website and you will understand what I mean about the display of the games Winkhttp://www.betsoftgaming.com/slotscubed/GoodGirlBadGirl.html
I contacted the support many times but they just say we will forward it to the game provider ... the issue is not with the game provider

3- For a non-operator you are well informed Wink
I don't care if they manage one or hundreds of casinos but it is not normal to have a Live Chat discussion on 2 different website at the same time  Huh Huh Huh

*condensed*

I just like to keep on top of all things bitcoin gaming related and see what its consumers have to say and think.

1 - The best solution I can think of is to contact user Bitcoincasino.io (https://bitcointalk.org/index.php?action=profile;u=207035) via PM and send him your username on the site, time that it happened, and bet ID's if any.  I'm sure you will get a better response from him as he probably has a more effective way of contacting the right people rather than their support team emailing around to find a solution.  I agree that this is something that should be taken seriously and looked into as soon as they can.

2 - No real comment here.  I don't know the technical details of the site nor any Betsoftgaming sites.  Again, I'd reach out to user Bitcoincasino.io and he can probably take you through the display options.

3 - This is normal for many skins and white-label casinos.  I don't think it presents any security risks or any wrong practice.   

1- When the balance disappeared from my account, I directly and instantly contacted the Live Chat.
I contacted them again with all the informations many times and it has been now a month that I am waiting an answer.

2-No need to know the technical part, you just need eyes to see that the display is wrong and the button missing form fullscreen

3-lol if they can't even afford 2 Live Chat account, it means I should even put my Bitcoin in here

PS : I deposited in an online casino (not Bitcointalk) so I shouldn't have to contact any Bitcointalk user for support ... Am I wrong ?
Anyway, if they can't even answer in a month, it not going to make any difference.
3  Economy / Gambling / Re: ♛ BitCasino.IO - OWN POKER ROOM, 260+ casino games, 450000 mBTC jackpots on: December 05, 2014, 06:35:19 PM
The worst Casino and Support ever.
I am having the same issues for a month and the support never answered back to me

1- Website goes down every few minutes so I loose my previous and winnings.
2- The game display is not good, it is all squeezed or I can't play because I dont see the button
3-Today I was able to see my Live Chat on another Casino at the same time  Huh Huh Huh https://bitcasino.io/ and here [urlhttps://bitcoinbet.eu ]https://bitcoinbet.eu [/url]

*condensed*

I am not an operator, merely a curious spectator.

1 - Can you explain this a bit more?  Are you saying that the website goes down mid gameplay and that it causes you to lose in the process?

2 - I haven't experienced this problem before.  Are you sure your resolution settings are ok?  Maybe posting your specs to the live chat will lead to them assisting you in fixing this.

3 - Both of these websites operate under the same platform and have the same live agents.  I don't think this should be viewed as a negative gripe.  I would much rather deal with agents that are experienced with the problems that might arise from playing the same games.

Not an operator ... but you sound pretty much like Smiley

1- I gave all explaination about the lost balance due to disconnection, they admitted the technical issue but .... no actions for a month now

2- I am playing in almost all Bitcoin Casino and I never had any issue with the display of betsoft games
Check Betsoft Gaming website and you will understand what I mean about the display of the games Winkhttp://www.betsoftgaming.com/slotscubed/GoodGirlBadGirl.html
I contacted the support many times but they just say we will forward it to the game provider ... the issue is not with the game provider

3- For a non-operator you are well informed Wink
I don't care if they manage one or hundreds of casinos but it is not normal to have a Live Chat discussion on 2 different website at the same time  Huh Huh Huh




Worst support ever?
Are you serious?

In my own vision, support is been always very fast, comprehensive and reliable! Don't know why you talk of support like that, they are humans after all, they aren't coming from krypto, they cannot shoot fire from eyes or have superstrenght, but their job is very well done.

1 month without any answer regarding my lost balance because of disconnection
This for me a bad support, they could at least refund my bet as they admitted there as technical problems.

Actually we have 5 different game views, what should help with screen resolution (while we are all sitting on different devices):

On a game page, on right side there are options to choose what view you prefer better for your own screen resolution.

Please let me know in PM with more details about losing some bets - I'm sure we will arrange this issue quite fast. I didn't hear anything yet about it, but already asked technical team to check.

P.S. Something strange with pictures, will try to upload them somewhere else.

Does'nt matter how many views you offee, if none of them work what is the point ?
Check Betsoft Gaming website and you will understand how the games should look.
Many other casinos are displaying the same games properly ....
http://www.betsoftgaming.com/slotscubed/GoodGirlBadGirl.html

I didn't hear anything yet about it Huh??
Seriously, do I need to post the chat transcript here ?
It has been a month now and not even an email
4  Economy / Gambling / Re: BetChain.com | 110% BONUS | Provably Fair | HD mobile games on: December 05, 2014, 04:48:11 PM
I've lost all my coins at blackjack , I got same result as dealer and they took my balance.



Now they claim that they returned coins after that hand but they have history and can check that my balance after that game was 0 and I havent played any other game.

"Dealer wins all ties except tied Blackjack" scammed again
5  Economy / Gambling / Re: ♛ BitCasino.IO - OWN POKER ROOM, 260+ casino games, 450000 mBTC jackpots on: December 05, 2014, 04:40:09 PM
The worst Casino and Support ever.
I am having the same issues for a month and the support never answered back to me

1- Website goes down every few minutes so I loose my previous bet and winnings.
2- The game display is not good, it is all squeezed or I can't play in full screen because I dont see the button
3-Today I was able to see my Live Chat on another Casino at the same time  Huh Huh Huh https://bitcasino.io and here https://bitcoinbet.eu

It has been now a month that I am waiting in vain, no email, no compensation, nothing Sad
I don't advise putting your Bitcoin in this Casino

6  Economy / Gambling / Re: 5 btc max withdrawal at most casinos? on: December 05, 2014, 12:08:13 PM
Why is it that frustrating that you can't withdraw more than 5BTC at a time?

If you are already okay with all their withdrawals taking up to 24h, you should be thankful as long as they do actually pay out.
There should be no limit on the cashout.

lol Why is it that frustrating that you can't withdraw more than 5BTC at a time?

Because I deposit 1 to 3 BTC a day in average. So winning 10+ BTC at once it is pretty normal.
If you cant pay more than 5BTC , dont accept deposit higher than 0.1 BTC so Smiley
7  Economy / Gambling / Re: 5 btc max withdrawal at most casinos? on: December 05, 2014, 08:43:39 AM
Only reason I can think of is that they want to eliminate cheating.
If someone finds an exploit he could keep withdrawing as much as he'd want.
When you own and manage a Casino you must take the risk for the security of the casino and games... not the players.
If you dont have 50 BTC to pay all winners in less than 2 hours, you should even be in the business lol
I only play in casino who got fund to pay .. that the goal of gambling ... winning isn't ?
I advise you to check the terms of the casinos before playing anywhere
I agree that it can take few hours to move funds from cold to hot wallet but I can't understand casinos paying less than $2000 a day
8  Economy / Gambling / Re: ➫ ➬ ➫ ➬ LUCKYB.IT ★ +19k BTC wagered ★ The best onchain game :) on: December 05, 2014, 08:34:10 AM
Do you need any confirmations of your Bitcoin transaction to validate your bet and receive the payout ?
9  Economy / Gambling / Re: Dreamland ...new bitcoin casino on: December 05, 2014, 08:28:06 AM
Games : Really ...12 very low quality games ... online casinos offers at least 100 games.
Casino Provider : "Among other features, we would like to mention the possibility for the casino owner to adjust the HIT FREQUENCY and PAYOUT RATE of the games"
lol https://www.casinowebscripts.com/buy-casino-software-online.html
Newbies posting and leaving feedbacks ... lol again
10  Economy / Games and rounds / Re: ★ The Lucky Bit "Make Your Own Game" Promotion! ★ on: November 26, 2014, 03:26:06 AM
Code:
Multipliers: (center to extreme)
---------------------------------------------------
0.2   0.2   1.22   2.2   2.2   2.2   2.2   222   222
---------------------------------------------------
Max amount playable: 0.22
--

Odds: 98.353%
Max win: 48.84 BTC
Name: In Two We Trust
Bitcoin Address: 13GmPZzg5Q3pYWBXHMWw2pDZ8hkwepUVMD
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