To keep you informed. This is my latest email to Cloudhashing.

TO CLOUDHASHING

Plea to act with integrity

The Terms and Conditions state

10.2 Notice of Changes. We will notify you of any Changes in one of the following ways, in our sole discretion: (a) sending an email; or (b) providing notice when you log in to your Account or otherwise use our Services. Unless otherwise provided, notice of any Changes will be given to you at least seven days before the effective date of such Changes. Notice of any Changes will be considered to have been given to and received by you on the third business day after such notice was provided or made available to you, unless you provide notice by email rejecting those changes to support@cloudhashing.com, including the words, “I REJECT THE NEW TERMS” in the subject line.

YOU have changed the contract without any notification. Your web site says one thing and your actions another.

It is my opinion that you are now fraudulently operating, and breaching contract.

You have not answered my further questions.

You have not provided an action plan to protect my investment. You are deliberately taking the route to void my investment by not having reinvestment.

Please advise what is to stop me from reporting you to the police. If I do not hear from you with a valid plan in 48 hours from now. I will start to take further action against you.

Up until now I have been polite, patient and courteous. Please think carefully to restore my confidence in cloudhashing.

You should know that I am broadcasting my experience publicly on the internet. If you continue to violate the agreement, I will broadcast it. If you make good, I will broadcast it. How I portray you is up to you.

END OF COMMUNICATION

This is so that I can give them every good chance to come good.

Cloudhashing is wearing out my patience.

The company is registered in the UK. The site provides the following information.

Address: 145-157 St John Street, London EC1V 4PW, England United Kingdom
We are fully incorporated under the Companies Act 2006 as a private company.
Company Number: 8418155, VAT registration number 170241249.

The Terms and Conditions state

10.2 Notice of Changes. We will notify you of any Changes in one of the following ways, in our sole discretion: (a) sending an email; or (b) providing notice when you log in to your Account or otherwise use our Services. Unless otherwise provided, notice of any Changes will be given to you at least seven days before the effective date of such Changes. Notice of any Changes will be considered to have been given to and received by you on the third business day after such notice was provided or made available to you, unless you provide notice by email rejecting those changes to support@cloudhashing.com, including the words, “I REJECT THE NEW TERMS” in the subject line.

They have changed the contract without any notification.

The company, is now fraudulently operating, and breaching contract.

The British police have a site to provide a central point of contact for information about fraud and financially motivated internet crime, Here

www.actionfraud.police.uk

I strongly believe that a financially motivated internet crime is being played out before our eyes.

I am very tempted to report them. If I do, IS ANYONE WILLING TO DO THE SAME AND REPORT BACK HERE?

RRP has been discontinued because :-

1. You can no longer set or see it on the dashboard
2. It has been re-credited back to you.
3. Amira of Cloudhasing Support in one of my previous postings here stated to me when I asked "Thank you for reaching out to us regarding RRP. Currently, the revenue reinvestment program is suspended and all funds that were previously retained for that purpose have been restored to your regular CloudHashing balance."

You can't get any clearer than No 3 above. The annoying thing is that they have not changed their web site to reflect it. They are still touting it as a sales pitch. They are lying to potential customers. And they have betrayed existing customers. They need to get their act together.

Questions to ask :-
1. If they are still making sales
2. why has the mining hash rate gone down?
3. Why is re-investment not possible?
4. Why is support so slow?
5. Why have there been no newsletters for months?
6. Why is their mining so abysmal?
7. Why do they insult their customers intelligence?
8. Why is their facebook link dead?
9. Why is there crap on their other social media pages?

Maybe the founder was genuine, but when companies combined, he certainly had less clout.

I am tired of being nice with cloudhashing. I will state things the way I see it and right now.

After 6 days of nothing mined, something has been mined today. Not alot.

This thread and other forums need to bully Cloudhashing to act in our favour. We must not allow them to f**k with us the way they are doing now.

I have declared war. However, if Cloudhashing respond favourably, I will report it.

You are right, the blockchain confirms your statement

https://blockchain.info/charts/received-per-day?timespan=30days&showDataPoints=false&daysAverageString=1&show_header=true&scale=0&address=1ALA5v7h49QT7WYLcRsxcXqXUqEqaWmkvw

It's as though there is no duty of care.

There is no reply to my communication, requesting reasonable customer care. Details posted previously on this site.

I have additional communicated the following to Cloudhashing today:-

"You have not answered all my questions.

Your duty of care to your clients does not appear to have an action plan.

There has been nothing mined for the last 6 days.

You advised your clients a procedure to reinvest to keep up withe difficulty changes. I have more than followed the advice given. Your withdrawal of the ability to reinvest is a breach of contract. You have not informed us in a newsletter.

You need to provide me with a plan that protects my investment so as to make good.

You need to Impress me"

Here is a link that Cloudhashing gave me to monitor their mining success rate. Here is the performance for the last 12 months. Abandon hope, it sucks.

https://blockchain.info/charts/received-per-day?timespan=1year&showDataPoints=false&daysAverageString=1&show_header=true&scale=0&address=1ALA5v7h49QT7WYLcRsxcXqXUqEqaWmkvw

To my mind, Cloudhashing do not give a damn about their client base. And now I believe the removal of their Reinvestment Program is a ploy for us to buy their outrageously priced contracts from scratch.

This paragraph is merely my opinion. Without a reinvestment program there is absolutely no chance of breaking even, With a reinvestment program, there was the possibility. I guess all my reinvestments are going expire without breaking even. And the company will not compensate. My advice is, until Cloudhashing value their customers and treat them with respect AND honour the contracts that they sold, they should be avoided. They cannot be trusted. In the past year all my correspondence has been cordial with Cloudhashing. The correspondence below is showing signs of exasperation.

This is my latest Dialog with Cloud Hashing.

ME
Dec 05 08:20 PM

Hi

Whats happened to the reinvestment program, and the reinvestment settings. They are no longer visible.

The last time I logged in the reinvestment was to be December 2014. Now I see no mention of it. There should be a considerable amount from my account going to reinvest as I had it set to 70%, and I can't make head or tail of what is there and what is not there.

When I started this, YOUR advice was to reinvest 30% to keep ahead of the game. I have been reinvesting 70% and It's not even going to break even as to my investment. PLEASE ADVISE ALL THAT IS GOING ON

I haven't received a newsletter in ages.

CLOUDHASHING REPLY
Dec 11

Hello!

Thank you for reaching out to us regarding RRP. Currently, the revenue reinvestment program is suspended and all funds that were previously retained for that purpose have been restored to your regular CloudHashing balance.

We will restore the program in the future and will announce it's return through the newsletter at that time.

I'm very sorry for any confusion or inconvenience! Please let us know if there's anything else we can do for you.

Amira

ME IN RESPONSE TO " Please let us know if there's anything else we can do for you."

There is no confusion

I purchased  "contracts"* in good faith based on the guidelines of what I could expect from you on your web site. You stated that :

•    to keep up with difficulty increase to reinvest 30% per month (I reinvested 70%)
  
•    You stated that reinvestment would be once per month. (It isn't)

* "Contract" = an agreement between two party's, that I agreed to

You have not reinvested once per month.

You did not issue a newsletter informing us of what is going on.

Contracts last a year, there never was a chance of making good on the investment in a year WITHOUT A REINVESTMENT PROGRAM. You have not honoured the contract. That to my mind is a breach of contract.

You need to solve this to my satisfaction before my contracts run out. Right now I am not impressed. The easy option is to refund, that is not what I want, I require my expectation to be met.

I AM AWAITING A RESPONSE FROM CLOUDHASHING But since they ignored some of my questions in the original correspondence, I hold little hope of satisfaction. "Inability to throw a party at a brewery," springs to mind.

Anyone notice that the problems escalated when they merged with another company. I always thought that was a bad move.