Here's something we can both agree on:
- There was an issue with the spender's signature
- You contacted us on the 14/01 (two days ago, not five) because there was an error (Invalid signatures) displayed on the page.
- We spent some time trying to understand why the spender's signature is wrong, because it's the first time it happens on more than 1500 multisig transactions, and we don't want that to happen again
- You were contacted with new information to use your keys (old password because you changed it in the process, that's true, I can explain why if you want to, but that's some crypto stuff, the private keys are encrypted with your password)
- The bitcoins have been released 22 minutes after you follow our instructions
End of the story on my end.
Thank you for your time,
Gabriel