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Hi,
I can't login to my SWC account because I keep on getting the "Incorrect Google Authenticator code" message.
For months I've been using 2FA and there were never any issues. Lately I would get incorrect code messages from time to time (I think mostly if the code in the application was closer to switch to the next one) but today for many hours I just can't login and keep on getting the error.
For a while now even before I ever had issues with 2FA on SWC my CoinKite 2FA stopped working and till now I can't seem to get it working again.
I'm pretty sure there's a Sync issue between my iPhone (5s, iOS
and the Google Auth servers. The iPhone app doesn't have any Sync/Update button but I tried messing with my timezones and rebooting my iPhone, but nothing helps.
1) How can I reset my password/2FA on SWC? I have an E-mail address attached to my account.
2) Any idea how I can fix this? I was thinking to reinstall the Google Auth app but I'm pretty sure that will make me lose the current connection between it an SWC so I don't want to do that yet.
Thanks a lot
I can't login to my SWC account because I keep on getting the "Incorrect Google Authenticator code" message.
For months I've been using 2FA and there were never any issues. Lately I would get incorrect code messages from time to time (I think mostly if the code in the application was closer to switch to the next one) but today for many hours I just can't login and keep on getting the error.
For a while now even before I ever had issues with 2FA on SWC my CoinKite 2FA stopped working and till now I can't seem to get it working again.
I'm pretty sure there's a Sync issue between my iPhone (5s, iOS
and the Google Auth servers. The iPhone app doesn't have any Sync/Update button but I tried messing with my timezones and rebooting my iPhone, but nothing helps.1) How can I reset my password/2FA on SWC? I have an E-mail address attached to my account.
2) Any idea how I can fix this? I was thinking to reinstall the Google Auth app but I'm pretty sure that will make me lose the current connection between it an SWC so I don't want to do that yet.
Thanks a lot
Try emailing support from the address you have attached to your account. Pretty sure they've been able to help people with that problem before.
Thanks for your reply.
This is the response I have received from their support: "Others have solved your issue by syncing up, but I'm not sure how to tell you to do that. Otherwise, you'll have to reinstall google authorization, and that involves a two-week (potentially shortened to one week if you can answer identity verification questions) to one week."
Not happy about it and have E-mailed back asking for a quicker solution. If anyone can help me fix this synching issue I'll gladly send them some chips.
