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Hi All,
Excuse me! When I said fixed, I meant the root cause of the issue has been fixed; mainly, an issue in the BTC deposit crediting function. All new BTC deposits are processing fine since this morning. However, we’ll need to review the depository status of some accounts that made deposits before this morning going back about 24-36 hours.
Of course, this caused a rush of emails. We’re working through the backlog tonight. As you can see, your bitcoins are at the addresses in BE so it’ll only be an issue of us reviewing and crediting accounts that sent coins during the malfunction.
We kindly ask for you to lend us patience as we are working through this diligently tonight.
Regards,
Adam
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Hi All,
We're experiencing an issue with BTC deposits and the API.
We're looking into it now and hope to an answer plus a fix to the problem ASAP.
Thanks again,
Adam
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Hi All,
We're experiencing an issue with BTC deposits and the API.
We're looking into it now and hope to an answer plus a fix to the problem ASAP.
Thanks again,
Adam
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I tried to work with TradeHill, ExchB and Crypto X Change before, but none of them gave me a better impression.
Zhou, At no time have you ever reached out to me or any other TH people to "work with" us. Regards, Adam |
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The bad news for Tradehill is that they are based out of San Francisco. Being based out of the USA is a huge liability that no serious investor is willing to take. If the US Government decides they want to freeze Tradehill, it is as simple as phone call and quick orders from the court to the bank.
Hi Guys, We were started and are currently based out of both Chile and San Francisco. Think mostly development in SF and the rest in Chile. Regards, |
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Thanks for this share!
I had my investor give me an intro and setting up a meeting with Fred next week!!!
+1 |
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Very smart move for Tradehill to acquire bitcoin.com. Great prime time advertisement.
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Good Morning All!
$392,590.38
We also want to thank the team at TradeHill and Bitcoin.com for working with us on a daily basis and being a great partner.
Hi Charlie and Gareth, We'd also like to thank you for the great experience. We look forward to continuing the depth and quality of our partnership! Regards, Adam |
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This is really old news. People -I think - have known for a long time that you couldn't transfer more than 100 BTC back to your wallet without manual approval. No reason to get angry, if you haven't even informed yourself about the basic rules of sending btc back and forth from TH. It's just luck that it didn't happen earlier (perhaps when BTC seemed a littles less volatile. On the other hand, I can see how one can get nervous over it if things got delayed over the weekend.
What I would love to know from the TH-crowd is if and when SEPA will come back. Since Tradehill is one of the few (perhaps the only) exchange I trust this may just as well decide whether I continue or discontinue my involvement with Bitcoin in general. This is quite important to me (and I'm sure many others) actually.
I can't risk to exchange my btc over some insecure 3rd party OKPay service. Ever since that happened, I was unable to get money in or out of TH. This cannot be good for TH, either.
Best regards,
d.
Hi Disclaimer201, Thanks for the nice words. Trust is our greatest currency and it comes from being principled. Our previous SEPA account will be back up and operating *any day* now. With our new SEPA configuration, the likely hood of ever having interrupted SEPA service will be very low. Additionally, BitInstant is also planning SEPA options in the future - however, I don't have a timeline for that. You can ask Yankee at BitInstant. I believe he is working mostly on USD options and inter-exchange transfers first. Thanks again! Regards, Adam |
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Would you mind if I asked the nature of the business that sent this up the flagpole to a level where it would cause you to be threatened with closure? Can you at least confirm or deny whether it has anything to do with gambling?
Certain countries around the world would obviously love to freeze the bitcoin funds of any kind of gaming houses (whether they operated legally and outside those countries or not). Are there any cases where you're closing accounts or seizing funds even when the account holders have provided valid ID up to normal AML standards, based on size of transaction alone or what they may be doing with their own Bitcoins? Would our funds, for example, be safe with you as a licensed entity in Costa Rica, even if some other country wanted us shut down? Or does this depend on who asked and how much pressure they were able to exert?
With 20k US Marines about to start camping with the 'roos, I imagine Oz might start looking less and less like a good place to bank, high interest rates or otherwise... I think some clarification might be necessary here to restore user confidence in maintaining wallets on your site, if no one knows what triggers could cause those wallets to be arbitrarily seized.
Just to clarify: The only reason aq's withdrawal was delayed was because noone was available on Saturday to clear the transaction. This was simply a staffing/scheduling mistake - that's all. I don't have Bitcon's user ID so I can't comment on the exact nature of his delay but I suspect it was the same issue. If he opened the request on Friday night last week and no one was working on Sat or Sun, that would've been three days his request was outstanding. At no point did we "seize", "threaten to close", or "arbitrarily seize" any accounts this weekend or will we ever! If you want to transact large volumes in either USD or BTC on our site then you must verify yourself for AML/KYC reasons. Regards, |
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As for coding, they actually might be running a business, not coding a web page - I know what I'd prefer to spend time and money on. Not every one who does BTC is a programming geek.
it doesn't take a programming geek to write up a simple TOS warning users (when they sign up, not after the fact) that their money might be trapped or frozen without their consent due to any activity the exchange deems "suspicious". In my case MY coins have been frozen for about 3 days and meanwhile TH drags their feet getting back to me. By the time i get MY coins back the value of a coin could be worth nothing. Hi Bitcon, Our apologies for the delay in processing. As I was telling aq, no one was available this weekend to clear manual bitcoin withdrawals. Typically, this is done every hour during the week from 9AM EST to 9 PM EST and during weekends from 10AM to 6PM EST. If someone makes a really *large* BTC withdrawal they need to verify themselves for AML reasons. We are planning to raise the automatic withdrawal limits to 200 or 300 BTC soon. Regards, Adam |
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How much was the withdrawal for? I've been told that withdrawals over a certain amount (like 100BTC or so) are automatically flagged for manual review.
It was 130BTC. I withdraw such amounts on a regular basis. Had no issues until now. And Tradehill states on their website that it takes no longer than 12hours... look at the receiving address. if it doesn't show confirmations you can go to blockexplorer and manually find you transaction.
I did this, and there is nothing in blockexplorer - that is how I know that Tradehill did never execute the withdraw. The point is I see no reason why they would even delay some withdraw in the first place. I mean tradehill does not do fractional reserve banking with our bitcoins (at least I hope so), which would be the only valid reason to delay it. Hi Aq, Answers to your questions: 1). BTC withdrawals under 100 BTC are automated. 2). Withdrawals over 100 are manual and the accounts are double checked. 3). We've been providing service on Sat and Sun from 10AM to 6PM EST but were unable to this Saturday and part of Sunday. 4). We've got ALL client USD, BTC, and other currencies. Planning to release public audits in the near future - stay tuned! Excuse the delay in processing, it's not typical. Thank you! Regards, Adam |
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What happens to EUR that is already deposited at Tradehill?
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Send an email to info@tradehill.com and we will find a way to cash you out if you want to withdraw. If you want to deposit funds you can use Paxum or OKPAY. You can always buy BTC and move them out. Thanks, TradeHill |
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Hi,
Yes, Jered did post in the main forum on this. We did get several DDOS attacks in a row. Its now been over 48 hours without an issue/attack so it seems the perps have left.
Thank you!
Regards,
Adam
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SEPA Account TransitionWe are currently in the process of changing SEPA accounts. We expect this transition to require less than two weeks to complete. In the mean time, EUR deposits and withdrawals will be available ONLY via Paxum or OK PAY. == We will no longer be accepting SEPA deposits to the former account == We will keep you updated on the blog and send an announcement via email to our European customers once the new account is prepared. We apologize for the interruption in service and appreciate your patience. OK PAYWe are currently accepting OK PAY for USD and EUR deposits and withdrawals. OK PAY supports a variety of ways to fund your account, including: Deposits: Wire Transfer, SofortBanking, DaoPay, Liberty Reserve, LiqPay, CashU, Perfect Money, UWCFS, Yandex Money, RBK Money, Qiwi, CONTACT, and Migom. Withdrawals: Wire Transfer, CONTACT, Migom, OK PAY Debit Card, as well as a variety of currency exchange partners. At this time we do not support payments methods that are funded through any potentially charge back-able method such as Credit Card or Money Bookers. API Testing on HoldWe are currently putting API testing accounts on hold. We will keep you updated via email and the blog about when testing will resume. Thanks again, happy Bitrading, and feel free to reach out to us if you have any additional questions at: info@tradehill.com . Regards, The TradeHill Team
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SEPA Account TransitionWe are currently in the process of changing SEPA accounts. We expect this transition to require less than two weeks to complete. In the mean time, EUR deposits and withdrawals will be available ONLY via Paxum or OK PAY. == We will no longer be accepting SEPA deposits to the former account == We will keep you updated on the blog and send an announcement via email to our European customers once the new account is prepared. We apologize for the interruption in service and appreciate your patience. OK PAYWe are currently accepting OK PAY for USD and EUR deposits and withdrawals. OK PAY supports a variety of ways to fund your account, including: Deposits: Wire Transfer, SofortBanking, DaoPay, Liberty Reserve, LiqPay, CashU, Perfect Money, UWCFS, Yandex Money, RBK Money, Qiwi, CONTACT, and Migom. Withdrawals: Wire Transfer, CONTACT, Migom, OK PAY Debit Card, as well as a variety of currency exchange partners. At this time we do not support payments methods that are funded through any potentially charge back-able method such as Credit Card or Money Bookers. API Testing on HoldWe are currently putting API testing accounts on hold. We will keep you updated via email and the blog about when testing will resume. Thanks again, happy Bitrading, and feel free to reach out to us if you have any additional questions at: info@tradehill.com . Regards, The TradeHill Team
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Really nice charts/site. I sent some BTC to the whiskey fund!  Thanks! Adam |
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Hi folks,
is it somehow possible on tradehill to get more than 10% discount like the high volume discounts on mtgox?
Does anybody know something?
Hi Codymanix, Yes - we have improved rates based on volume. Generally, you must trade over 15k USD per week to start getting price breaks. Send an email to info@tradehill.com and we can discuss further. Regards, Adam |
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Maged,
Thanks for personal message. I can't reply directly because the account doesn't allow for personal message to be sent yet.
However, I do confirm that tetra4c is also an account I am registering. It will be used for non-tradehill related posts; just for fun posts!
Thanks again.
Regards,
Adam
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